"Out-of-stock mix-up"

My order stayed stuck in "label created" status for a long time, and then the items were out-of-stock in my size before they would've been shipped (?).
Customers shouldn't be able to order items that aren't in stock and then have to tell YOU about the issue. I wouldn't try ordering from them again.

"ThirdLove products are great214506"

1182ThirdLove number products are great, I've been buying their products for years and have no complaints. However, their referral program and various discounting methods are highly suspect and very misleading. Referral credits that don't automatically apply like they say they will, arbitrary spending thresholds, etc. This company is the opposite of simple and transparent.

"Customer service makes this painful-nothing really great for the money"

Cute bras. Nothing fit. Exchanged one for another size. Got it quickly but no refund back yet on the three I sent back. Customer service NOT helpful in anyway. They have received my package but awaiting check in?? Seriously? You had no problem taking the check in the purchase. Check it in and give me a refund. It has been a month. Will never order from them again. BEWARE!!

"No love at all"

I made a Trustpilot account just for this brand. I should’ve read the reviews first before buying their “custom bra” crap.
The bra they suggested and sent me is soooo small and ridiculous. WTH is this sizing based out of?? Nothing special with it. Material feels so cheap you can get better ones at Target or any store with faster shipping, easy return, and actual customer service.
It’s true what others are saying that their customer service is useless. The insincerity is so thick you can almost be sure it’s somebody at home typing “sorry for the inconvenience” while smirking and drinking wine. Everything here takes 2 weeks- processing your order to be shipped takes 2 weeks. Refunding your money? 2 weeks even after they’ve already received the item. Yes they will keep your money. Scammy much?
And before you reply here with your copy-pasted insincere ‘Bra shopping is difficult’ bullcrap, don’t you think that’s why we tried your company in the first place anyway cos you’re supposed to make it easier?

"Unfortunately you can not give zero…"

Unfortunately you can not give zero stars or this review would have such.

1. Bras digs in on sides where the wire is and straps always fall down.

2. I purchased two bras on July 21, 2021 and as of today both now have broken where the wire on the sides pops out of the bra.

I contacted customer service, no phone number, no nothing all they stated was that I needed to send a picture to an email to see if they were eligible for anything. I paid very good money for two bras and for both of them to have broken in less than 2 months. Unnerving!

"Bras stretch 9 inches and will fit?"

I ordered two bras since my rib cage has expanded. I measured my rib cage and ordered one size to account for my bones, yes bones.
When I received my order, the bras were very tight. I measured the size of the bra sent to me.. it was 9 inches smaller than the size I had ordered.
I then texted customer service, since they never provide a phone number, and they told me the size around the chest doesn't matter! They said that the bras are custom made and meant to stretch to fit all. I assured them this bra stretching 9 inches is NOT a fit. I put it on, the straps immediately fell off my shoulders and the ribs were tight. I am surprised these reviews are not more visible, this company clearly knows nothing about undergarments.

"ThirdLove is no better then any other…"

ThirdLove is no better then any other bra that I ever tried on !!!!
They clam that their unwires don’t dig in,
But but do they ever do
Very misleading! I so disappointed
I really wanted to like, this bra
Mary Heindl

"Good product, crap website"

ThirdLove products are great, I've been buying their products for years and have no complaints. However, their referral program and various discounting methods are highly suspect and very misleading. Referral credits that don't automatically apply like they say they will, arbitrary spending thresholds, etc. This company is the opposite of simple and transparent.

"Their promotions are false, DO NOT REFER"

My order arrived very fast. I am happy with the product. What I am not happy about is that they do not honor their promotions. I was referred to Third Love by one of their customers. The code clearly said $20 off your first order, and in return, the customer who referred me was supposed to get $20 off their next order. Their website FAQ says you just need to click the referral link and the discount will be applied. It wasn't and I was in a rush and didn't realize it. I applied another promo not realizing it would mess everything up. After I realized my mistake, I went through the chat and they told me they would apply the referral discount code. Then, they said said they were only going to give me 20% off, not $20. I commented about this in the feedback for the chat service and another customer service rep emailed me. I asked why I wasn't getting $20 off like my discount code said I should be getting. They told me the only thing they could do was apply 20% off. I shared a screenshot of the promotion where it said $20 off and showed the code that I sent them. Had I known this, I would have canceled my order and placed a new order with the correct code applied. I gave up trying to get my $20 off and instead asked if the customer who referred me get their $20 off? No. They would not honor that part of the promotion either and only offered 15% off to the referring customer for their next purchase. Absolutely ridiculous. The only reason I bought anything from this store was because of the referring customer. I'm still on the fence about whether or not I'm going to report them to the FTC. I have screen captures of the promotions and cannot understand how they cannot honor any portion of their own promotion. In the chat, they told me they were going to apply it and instead let my order get fulfilled and shipped. Most likely, I feel like if I return this bra I'm never going to see it or my money again so I might as well just cut my losses. As a new customer they didn't care about my business and for the referring customer, they really didn't care that they brought them business. Do not trust them, save yourself a headache and find someplace else.

"Atrocious customer service"

Atrocious customer service. They have a high shipping minimum of $100. I’m happy to spend that much however they are ALWAYS out of my sizes. I have tried to purchase from them about eight times now and run into this. I recently tried to take advantage of a promotion for a bra/panty set at $60 each, but was unable to find a second set in a different color of my sizes. So I asked them to make an exception and ship the one set for free. They refused. They offered a free shipping code, but that would have negated the $20 sale price since you can only use one code/offer at a time. I suggested instead that they reimburse me for the shipping after my purchase of the one set but they also refused. Now I know why they have such dismal reviews here and on other sites. Get it together. Figure out which sizes are most common/in demand and produce extra. And how about lowering your shipping minimum to $50 which is more reasonable, or allowing exceptions for would be first-time buyers such as myself. At this rate I will never make a purchase. I guess they don’t want to make money that bad. Facepalm.