"They won't unsubscribe me from their email list!!"

I have tried to unsubscribe from their email list three times, and I keep getting their freaking email. I also tried to email them about taking me off, and I just got a bot response to unsubscribe via the link in their emails - which doesn't work. I now hate this company.

"I bought my first love bra in 2018 and…"

I bought my first love bra in 2018 and I loved it. Bought the same bra 2 months ago and what a difference. Flimsy, didn’t hold the shape. Cups not well fitted. I have bought much better bras at Target for less than a third of the cost. Will never buy again.
Spread the word. I purchased the acclaimed tshirt bra.

"Terrible exchange/return process.. beware! Will tie up your $$"

Ordered three hundred dollars in bras according to their fit guidance. Nothing fit. One item was completely the wrong style, not what I had ordered. Tried to exchange- that process is confusing, cumbersome, and extremely limited. THEN it takes 10-20 days to refund your money once they receive the returned package. I exchanged a couple bras. Still not the right fit. No more exchanges available - only a refund. Guess I’ll be waiting another month on that refund. They will tie up your money. I did receive some contact from customer service who seemed kind but was ultimately ineffective. Think twice before ordering. Plenty of other lingerie companies with high end, well constructed bras have made exchanges and returns a fast, painless process. Does ThirdLove have high end, well constructed bras? I don’t know. I haven’t been able to find out yet, through a two month plus process. Wish I had read these reviews first. Hope someone else will.

"i’ve ordered 3 bras from here 2 of the"

i’ve ordered 3 bras from here 2 of the basic ones and a crossover one . The crossover squeezes the underarm areas and the underwire is poking at both spots at the sternum . Hurts like hell . The other two were fine but now one underwire is poking in the armpit under my boob . Can’t wear them . They were supposed to have a quality guarantee on them . I spent 210$ for 3 bras i have to throw in the garbage . Thanks Thirdlove !!!!

"Customer Service is HORRIBLE"

Wow the customer service here leaves a lot to be desired. I have ordered from ThirdLove in the past and everything has gone smoothly, but this most recent order never even made it to my front door. The website said I needed to wait 3 days before reaching out so I did and the customer service rep immediately emailed back and said to wait 3 BUSINESS days and asked me to confirm my address in the meantime. So I reached out after 3 business days to confirm my package did not magically appear and if someone would please help me now. No response, despite their immediate replies to tell me to wait. I emailed AGAIN the next day and still nothing. I finally used the chat feature to get a response and I received no apology for my experience, delay in receiving my order, etc. Nothing. In fact, the rep told me they could only ship me a replacement if I gave them a completely new address!!! They really act like it’s your fault when something goes wrong and make you feel bad for reaching out. Sorry ThirdLove, your customer service’s lack of professionalism and care has lost a customer.

"I would give Third Love 5 stars but I…"

I would give Third Love 5 stars but I dropped a star due to price. $65-$70 a bra is really pricey. Especially in the midst of a pandemic. I digress.....

I ordered bras from VS, Soma and Third Love and Third Love was the winner by far. Really pretty bras, I ordered a few balconettes, lace and a pima cotton. I just felt pretty in them (I’m an average size girl, not thin and not overweight). But it had been a long time since I found a bra that made me feel good, fit was almost perfect. I ordered a plunge style that seem to have smaller cups.

I have not had to do a return or anything so I can’t comment on that. One thing, it seems a lot of their fun colors and styles are out of stock.

"Puckered foam"

I bought their T-shirt bra and after a few months and just 4 times wearing it (and hand washing/air drying as specified), the foam cups started to pucker sufficiently to be seen THROUGH my shirt. No Thanks.

I contacted them, and at first they said they'd make an exception and permit an exchange, but when it didn't go through, I reached out and got a different answer. Puckering is NOT A DEFECT, I just needed to wear it more. Pass on that. If they won't support their products, I want nothing to do with them. At. All.

"Uncomfy bras and horrible return process"

I tried so hard to like these bras after hearing such good things, but I just don't like them whatsoever. They are so uncomfortable and overstructured, I did not last longer than an hour wearing them. They are also just not worth the price. For a bra that expensive, I expected it to be magical, but it's not. Also, the return process was horrible. I argued back and forth with customer service who said they never got my return, but I tracked it in the mail and they did. They ended up only refunding me for one of the three bras I got??? Ridiculous. I would not recommend these to anyone. Save your money and go to an actual bra store!!!

"If the fit program sends you the wrong size forget getting it exchanged!"

I purchased my first bra and loved it. I decided to order a new one because the straps kept falling down. I put in the fit with my current issues. I ordered the bra size recommended. It was too small. I emailed for an exchange and was sent a link to do it online. The bra size needed was not available do unable to exchange. I called customer service was told to bad you will have to process a return. I am told I have to pay shipping both ways. So because they recommended a size that didn't fit I am out $11 plus tax. The CS is horrible! At this point I just want my money back. Don't buy from Third Love! What a nightmare!

"I ordered 2 bras on black Friday in my…"

I ordered 2 bras on black Friday in my recommended size according to the fit finder. I was so excited for them to arrive but when they finally arrived (about a month later) they are just slightly too small. So I reached out for an exchange only to be told they don't do exchanges for buyers in Canada only refunds. And my sale price won't be honored just because their fit finder was slightly wrong. They are also charging me $10 USD just to return it. That's about $16 Canadian. Buyer beware in Canada. Don't bother buying from here because getting the wrong size will cost you and its almost guaranteed you will be wrong about your size on the first order. This is such bad customer service that its basically a scam. Very unimpressed.