"Scheinheiliges Verhalten hier / Betrug"

Auf einen betrügerischen Fall bei Ebay ( 21-11225-72099 (26.2.24)) hatte ich hier bereits an anderer Stelle hingewiesen, worauf sich der Aftersales von VTOMAN umgehend gemeldet hat.
Aussage: Es sei Ihnen sehr wichtig den Fall zufriedenstellend zu bearbeiten...
Inzwischen sind schon wieder mehrere Monate vergangen. Erst wurde ein Karton mit Schrott, dann eine Sendung gesendet, die so klein war, das es kein Ersatz hätte sein können. Jedes mal war es viel Schreiberei dafür zu sorgen, dass die Sendung zurück geht. Von den Kosten für die zeitliche Aufwendung gar nicht zu sprechen.
Es wurde jetzt nur so lange kommuniziert, bis die letzte Sendung nachweislich wieder bei VTOMAN eingegangen ist. Seit den letzten 4 Wochen antwortet dort niemand mehr und ich warte weiter auf Erstattung.
Dies ist daher ein klarer Fall von Betrug!
17.12.24: Die Kollegen von Ebay verweisen auf die gleiche Emailadresse beim Aftersales. Kann also nicht sein, dass diese nichts voneinander wissen!
24.12.24: Bisher weiterhin keine Reaktion, weder über Email noch über EBay
25.12.24: Es ist unglaublich! Wie im Detail erläutert und per Tracking nachvollziehbar wurde die letzte Sendung an VTOman zurückgeschickt und auch zugestellt. Jetzt wird mir erneut ein Rücksendelabel gesendet…
Erwarten tue ich sei Monaten nur noch die Rückerstattung.
8.1. Vor meiner Tür stand erneut eine ungewollte Sendung von VTOman mit einer immer dieses mal gleichen Powerstation wie ursprünglich bestellt.
Jetzt warte ich wieder auf Reaktion, dass sie wieder abgeholt wird…..

"Product quality 9/10 Customer service 6/10"

Now I can say that I am satisfied with my purchase. There were some altercations but they were resolved. The product, in my case the Flash speed 1500, is of excellent quality and works very well. I only give it 4 stars because the customer service left me believing it would be better, but I would buy again.

"Finally got the solar panel delivered"

Finally got the solar panel delivered, 5 days after the generator was delivered. I sent 7 emails asking when it was going to be delivered and did not get a reply. A reply would have eased my worries as to whether I was going to receive the solar panel.

"I need help I only got the solar panels…"

I need help I only got the solar panels Saturday and the rest is not yet delivered.

"I am actually trying to buy thier…"

I am actually trying to buy thier product but I’m a little confused as the actual product bundle I want shown in a picture on their website doesn’t seem to be their to buy???? I have emailed, Facebook messaged but no answer from them, there is only 2 days left so I see if the Black Friday offers, if they don’t reply I will miss out 🤷🏼‍♂️🙈 :-(

"Got my Jump 1800 and everything worked…"

Got my Jump 1800 and everything worked great. I tested out every port on different appliances, and now I'm almost looking forward to the power going out. I'm looking forward to years of reliability out of both my power stations as I also have the 1500 Jump as well.

"Power station was delivered on time."

Power station was delivered on time.

"Purchased a vtoman power pack and it…"

Purchased a vtoman power pack and it failed after 6 weeks.
Customer service is ignoring me.
I will now have to proceed with trading standards.
If anyone from vtoman would like to contact me to rectify the problem feel free
UPDATE: still no replacement. I have had to delay my travelling as I’m waiting on this replacement power pack. I also had to pay £15 to send it back.
Update: after 4 months they have now just started ignoring me and they have the broken power pack. Last email from them was 4 weeks ago

"Excellent product but horrible customer…"

Excellent product but horrible customer service.. i placed an order on 11/12 and have sent 5 emails over the last 6 days and no responce requesting a shipment date but no responce

"LOOKS LIKE A SCAM "

LOOKS LIKE A SCAM . They pretend to be a UK company with fast delivery. They take the payment then say not in stock. I cancelled the order immediately as it would not arrive before I needed it. They send an email to tell me it has shipped despite me telling them clearly to not ship. They then email to say do not accept the parcel and they will refund immediately. I did what they said and now they have not refunded me and have stopped answering the emails I sent. I am now having to go through my credit card company for a chargeback. DO NOT BUY FROM THIS COMPANY AND DEFINETELY WORTH CHECKING THE FACEBOOK PAGE.