"Very disappointing I placed an order on…"

Very disappointing I placed an order on 1st April and have still not received it (now 14th May). I have emailed almost daily for an update and tried the online chat to locate my order. They replied once with a date that has been and gone, now all emails are ignored. There is no direct phone number to call for online order help. Very disappointing and will never use again.

"Ordered product 13th January"

Ordered product 13th January. Money taken from my account then.
Product (eye drops for ongoing condition) 2-5 day delivery.
Order still being processed - end Jan

Phone line has automated messaged not taking calls
Chat assistant says everyone is currently offline.

After a refund if they can't meet provision of goods as per payment. Not a good experience.

May 2024 update - no product, no refund.

Concerning if this is widespread experience. At worse abhorrent and shameful if others have experienced this, will purchasing medicine or medical products urgently needed for their/familes health and well-being.

Recommend also reading Trust Pilot reviews for: ayphealthcare.co.uk and reviews on Google maps.

Fyi

Details of inspections/conditions from General Pharmaceutical Council publicly available, worth a read..

"Would be zero star- don’t even think…"

Would be zero star- don’t even think about buying from these jokers !….been waiting for weeks- now asking for refund for last 2 weeks and no response.

"Go elsewhere if you want your goods to arrive"

The one star is given reluctantly and only because I have no option as I wanted to write a review. This company is extremely poor in all respects, but especially in communication. I received an apologetic letter citing heavy demand and a backlog but still promising delivery that never happened and thanking me for my understanding which I never gave. I also asked for a refund twice, but nothing - and the weeks passed by. In the meantime I ordered and received the goods within 4 days from The Independent Pharmacy (from whom I will order in future) which I should have done in the first place. Of course, now I'm not surprised that AYP Healthcare does not offer Paypal as a payment option because they would lose a lot of money through Paypal's brilliant refund policy. Instead I have requested a charge-back on my Visa card and am waiting to see if that is successful.

I would advise others to shop elsewhere.

Update: Visa did indeed refund my money in full, so worth contacting your bank

"4 week wait"

Order was supposed to be around 3 working days but in fact was a whole month. Had a message from them saying a new computer system had failed, but i asked if they could at least refund the delivery cost. Had ordered 3 bottles of eye drops, but the delay meant i ran out and had to go to the high street and buy a bottle (£12 so not cheap). I now have 4 bottles!

"Delivery took over a month with no…"

Delivery took over a month with no update to explain why/what the delay was. Despite trying to contact AYP by email and telephone to find out where my order was and as my account was debited on the date my order was placed, I had no option other than to raise this as a non receipt item which my credit card provider.
I would not order from this company again.

"AYP Healthcare BEWARE"

In January 24, I placed an order for delivery. I am still waiting. Despite my repeated attempts to contact them the only channel is to use the zendesk. This just sends the same computer response "sorry you delivery will be 2 to 4 days" Now over 3 months later I'm still waiting. Absolutely disgusting service. I would never use this company again. No ability to get refund or order, just caught in a loop. Money taken, no product. BEWARE.

"I ordered and paid for items on March…"

I ordered and paid for items on March 15th. I still haven't received them and apart from an initial message to say they had issues with dispensing the items, they have not replied to any of my messages. No phone number that I can see. I seem to be talking to dead air. Not what I would expect from a pharmacy company that should be trusted to take care of sick customers. It has now been 2 mths and my order is marked as in progress! How do I get to speak to someone who can deal with this? I've had to buy items elsewhere and want my money back. As it stands I have been very patient but I could not recommend this company at all plus no customer service

"Shocking company"

So I placed an order on 1st April, with delivery expected in 2-4 days. A week passed and nothing. Wrote an e mail chasing and was told they had introduced a new system and order should be with me in a week. Despite several chasers from me, it’s now 13th May and still no order. A total shambles of a company avoid like the plague!

"Terrible company to deal with"

Terrible company to deal with. Emailed several times about my order placed on 21st March 2024. At first happy to wait, but now keep asking, 3 times, for refund. Now really unhappy no refund. Would not use them again. Dreadful communication. Also surprisingly, phone lines DON'T WORK. if something does not happen within 7 days I will seek further advice.