"Terrible service and communication"

I ordered on 3 March with two day delivery indicated for in-stock goods. I complained that I had heard nothing on 7 March. Received an email pleading extraordinary problems (now supposedly fixed) on 13 March, with a promise of dispatch before 22 March. My later complaints were ignored until I got an email signalling dispatch on 26 April. The goods finally arrived on 29 April.

"Good not received"

Good not received. Order placed on 18th Feb 2024, I followed up enquiring when my order will be processed.
I received an initial response, "We regret to inform you that we've encountered unforeseen technical issues due to the recent installation of a new robotic system. These issues temporarily disrupted our operations, causing delays in processing and dispatching your recent order. However, I'm pleased to inform you that our team has worked tirelessly to resolve these problems, and our systems are now fully operational.
We anticipate that your order will be dispatched by or before the start of next week as we continue to work diligently to catch up with the backlog."

Goods never arrived, no further emails were sent by the reatiler to advise dispatch etc. I followed up a couple more times and got no responses. They have an online chat, you get advised you're being transferred and then left hanging until you type something to which you get that no one is available. I've raised a dispute claim with my credit card provider.

"Like alot of people I have been scammed by AYP…"

Like alot of people I have been scammed by this company. It was to the value of just over £40 involving Nizoral hair shampoo. Advertised as delivery within 3 to 4 working days, 4 WEEKS down the line and tried serveral different ways attempting to contact AYP, I have got nowhere. Now hoping the bank can help me as it was a card payment. Please don't use this company they are just after your money. Have reported this to both the Trading Standardsand Fraud ONline

"Fast efficient service"

Fast efficient service

"Don't waste your time or money"

Placed an order on the 6th March, have chased them on 3 separate occasions and been told that they would be sending the items within a week on each occasion. I finally cancelled the order and requested a refund on the 20th April, I have heard nothing from them so have sent another email to get my money back. I will not be dealing with this company again.

"Ordered 1st March2024 ..."

Ordered 1st March2024 .... Order #AYP52347
2-5 Days deliver ... What a Joke
Still waiting for product 8 Weeks later
Filled contact form in again ... for delivery of product or refund.
Will wait and see what happens ... I don't hold out too much hope .... RIP OFF
Would have given no stars if possible.

"Not impressed I made a order in march…"

Not impressed I made a order in march it's now April and still haven't received anything, I messaged them on there website asking if I'm not going to get my order i'd like my money but it's been ignored very very poor service never ordering from this cowboy company again.

"Avoid"

Ordered 6th March. Company have only responded to one email citing supply issues and promising delivery in early April. Goods have still not arrived so asked for refund. Again no response to emails or messages on members page.

"Absolute rubbish service"

Absolute rubbish service. Placed an order on 16 march and still haven’t received it on 25 April.received two emails blaming new system and staff shortage so requested a refund. Now getting no correspondence at all!

"Item eventually received "

Ordered on the 9th April. Item has never been received. Completed a contact form on the 19th April and received a reply to say struggled to get through a backlog of orders. Was told it would be dispatch by 26th April at the latest. I replied straight away to request a refund instead and no response. It’s now the 26th and they haven’t responded to a 3rd attempt and I still haven’t received confirmation of dispatch.

Update - I finally received my order in June!! Only took 3 months to arrive but it was as ordered. Better late than never I suppose.