"Order never arrived and despite sending…"

Order never arrived and despite sending emails, they have not replied... very POOR service.
Advise you to shop somewhere else.

"I ordered tablets online from ayp…"

I ordered tablets online from ayp healthcare and never got the product. When queried I was told there was a system error and would take 2 weeks to clear the backlog. Left it over 2 weeks, queried again, same response. Asked for a refund and the communication stopped. No refund or product. I’d strongly advise not to order from this company

"I ordered my item on 20/03/2024 and…"

I ordered my item on 20/03/2024 and still has not been received. I e-mailed them and they advised it will be despatched end of next week due a new system is being installed but the item still not received, requested a full refund, still waiting for their response.

"I ordered over 2 weeks ago"

I ordered over 2 weeks ago. Have tried to contact company on many occasions. Been trying today since 10.25am only to receive automated response. “We are offline for a couple of hours and will get back to you”. We are still waiting We were led to believe 2-5 days for delivery. Ordered last Friday in March. Anyone else having trouble please

"Price good, delivery and communication non-existent "

I placed an order on 31st March -the price was good value and the item was approved by the pharmacist quickly. However, since then there has been nothing. It’s now just over two weeks later and my order hasn’t arrived and I’ve not received any reply on the three occasions that I’ve asked for an update. Will seek a recharge via my credit card and order elsewhere next time!

"very disappointed order month ago but…"

very disappointed order month ago but didn't get yet. send emails soo many times but didn't receive any response. no refund yet no delivery very very disappointed.

"Never received my Order"

Ordered product 7th March. Didnt arrive. Wrote to them, they gave an excuse then said it would arrive in the next week. Still not arrived end of March.
Contacted them again & stated that product not received so requested a refund.
No response and no product. Have contacted my credit card company to help get a refund.
Will not use again.

"Terrible company"

Terrible company. I ordered something on 28th march. They said it would take between 2 and 5 days to arrive. It has been 18 days now and still no delivery. I have sent 3 emails to company and had no replies. I have given up on ever getting a refund and feel like I have been ripped off

"Poor customer service "

I ordered some medication but was told that there were issues resulting in a delay. After being fobbed off twice more, not meeting two dispatch dates that they gave and waiting 8 weeks, I have requested a refund.

I would not trust this company again.

UPDATE: They have not responded to any further emails since asking for a refund and I have had to contact my bank to process a chargeback. The poor customer service is now approaching scam levels.

"Fraud. Reported to Police."

Ordered in February, items have still not arrived. Received one email four weeks ago to say the goods would be delivered in the next week and they did not. At this point, and having now read the reviews here and on the other Trust Pilot site, I would class this company as thieves and also as a registered pharmacy, they are breaking the General Pharmaceutical Council standards. Have reported to them to Action Fraud - you can do the same by Googling the Action Fraud website.