"Would never use this company again"

Would never use this company again! Order placed over 3 weeks ago.. payment taken immediately for the item and item still saying processing. Multiple attempts to contact the company and replies non existent.. go elsewhere!

"No goods after a month…"

Like many reports I orders over a month ago took my money still not goods. Contacted them 4 times but very little response. I ask for a refund still no joy. I won’t be using this company again.

"Doesn’t even deserve 1 star"

Doesn’t even deserve 1 star. I made an order on the 19th of February and it was never delivered. Contacted customer service end of February and was told that they’ve encountered technical problems with new robotic system. They promised that I’ll get my order the following week which obviously didn’t happen.
Have sent several emails to request refund and haven’t received any response. They’re thieves!!!

"Enormous scam - Never order from this company"

This company just stole my money. I placed an order on the 8th of February and never received anything 2 months later, never got notified of any dispatch of the items either. Got in touch with the company 3 times to get a refund and never got an answer back. This is pure theft. I reported the scam to consumer advice. Never order from this company!!!!!!!!

"Like many other users I have not…"

Like many other users I have not received an order placed on 4th February and since followed up with several unacknowledged emails. Today I have made my second request for a refund, the first being ignored. They were able to take the money from the account the day after the order was placed!!

"I've never bothered to write a bad review before…"

I've never bothered to write a bad review before but this is an awful company and I want to warn others. Order placed 3rd Jan! Back and forth comms. System error, problem with stock etc etc excuses excuses. Stringing me along... 'next week, end of next week...' Finally gave up and asked multiple times for a refund, no response. Not a big order but I've been uncomfortable with the condition my order was to treat for months. Tried another company. Delivered in 2 days, no problem. Similar price too. Appalling. Avoid. And I will continue to chase my refund.

"A month later and still no sign"

Ordered a product on 6th March 2024 with a view to having it well before my current stock ran out. However, it has since failed to arrive a month later and is still in the processing stage. An apologetic email informed me I would likely receive it last week, alas this has also now come and gone. Don’t advertise such a fast delivery time if you can’t honour it.

"Total lack of service"

As mentioned by other reviewers my order placed mid March hasn’t been delivered. I got the same excuse about problems with warehouse picking system being faulty - but I would get my product the week after. 3 weeks later there is still no sign of the product. I have asked for a refund twice - no response - so I have asked my bank to cancel the payment. I ordere hay fever medication and for me not having it is mildly annoying however for many customers this lack of service could be serious. I will stick with Amazon from now on.

"Negative, funds taken but not products sent"

My overall experience with this company has been a negative one.
I placed my order, days passed with no contact but funds taken, finally I contacted customer service and was told they had technical issues.
I requested a refund, twice now and still no response from customer service.
I would not use or recommend this company to others
Suddenly 6months after this review they want more details 😂

"Non deliver of order"

Ordered product on 15th February 2024, payment taken 16/2/24. Order did not arrive. after multiple attempts to contact them and stanadard replies only to my emails, I got 2 emails, one in February, one in March apologising and promising delivery. No delivery. On 20th March, I raised a dispute through my credit card company. They refunded the money the next day. I bought the item elsewahere and itarrived 2 days later