"Worthpoint is Excellent all around!"

We used Worthpoint to research information about some items we found in the attic of our house and also were presented to us a "another man's garbage". Worthpoint was able to provide accurate information that proved to be very valuable in our discussion/negotiations. We found information that showed what this other person thought was garbage was actually fairly valuable. In summary their data and research is accurate and precise with a large database of information, including descriptions and pictures.
For Customer Services, I would give 10 stars if possible. Their representatives go above and beyond, and match the quality of their web services. My experience with Melissa was outstanding, she provided REAL customer service with quick resolution. Literally was on the phone for about 7 minutes with her, and never once felt a tinge of anxiety over whether I would have the solution I hoped for.
In summary 100 stars if I could! Great services - web and human!!!

"I had a Subscription for two years"

I had a Subscription for two years. Someone from their accounting department called during the second year and asked to update my credit card information. I said no and said that I no longer wanted to renew my subscription. A month or so later they auto-renewed my membership and now will not refund the money. They have offered a partial refund and now even that did not go on my credit card. So I am out $199 for a service that I have not used and do not want any more. I keep getting the run around each time I call. Do not auto-renew if you use this website.

"Glad I found this!"

So many items! Started the trial to just look up some items my aunt gave me. Was hesitant to put my cc info in based on other reviews. Had no idea how much they were worth. I checked ebay but the items were hard to find since ebay only goes back so far. worthpoint helped me find things that had sold a couple of years ago. $19.99 was worth it to me.

"Excellent resource"

Love being able to look up items on Worthpoint whether they're in my collection or I'm out shopping! Ya'll just saved me money on a painting that I liked, but it was overpriced. Thank you so much.

"Low Value Service and Questionable Business Practices"

I am not sure who the target customer is for this service. Given that it markets itself as the largest resource for researching and valuing antiques and collectibles, it would appear that they are targeting dealers and appraisers of antiques and collectibles. However, I can't imagine any experienced dealer or appraiser finding this site useful.

Worthpoint appears to be, for the most part, an amalgamator of eBay sales data for the past several years (though the most recent data still seems to be over a month old). They claim to have data from a limited number of auction houses, though no auction house results came up in any of my searches - despite the fact that other (free) auction data sites did have results for those same searches. In most (if not all) of my searches, I found all of the relevant information provided by worthpoint from other (free) online sources. In addition, I was able to find many more relevant results and more comprehensive data from other (again, free) auction data amalgamators, individual auction house websites, pinterest, and google.

While the site does have a marks library, it is not searchable in any meaningful way (at least not for the $20 a month subscription) and it provides no details on the marks (though there is an option to upgrade which presumably includes more info?).

So, at $20 a month (plus whatever the additional fees might be for the upgraded services), this service is overpriced by at least $19.

I won't detail my experiences with the unprofessional, rude and/or non-responsive customer service, as it seems that's been covered pretty extensively by other reviewers here (and this review is long enough!)

Finally, their business model, which requires customers to sign up for a paid service in order to receive a free trial, seems to rely on their customers failing to read the small print (and not realizing they need to cancel the paid service or incur automatic monthly paypal charges) and/or forgetting to cancel and/or just being too busy to pay attention. In general, I think that when any business requires customers to permit automatic payments in order to receive a free trial, it should really raise a red flag about the company and the service it provides. Whether it's a site that promises to match you with the best landscapers or provide you with the largest resource for researching antiques and collectibles, if the service has value, I think customers will happily purchase and pay for services when needed.

"Worthy of your trust"

I use Worthpoint several times a week to establish a selling value for items that I bought as well as those that were gifts. It is a most valuable reference tool and easier to use than going to multiple sources. I wouldn't be without it for my downsizing efforts.

"Read read read"

I'm not a member of Worthpoint, I haven't used it or it's free trial at all. I have been reading many of the reviews to decide if I do want to use it. It seems most are either 4, 5 or 1.
Most of the 1'a revolve around the free trial. Maybe they've changed it because of these complaints but it states right at the top of the picking subscription page,
"WorthPoint Helps You Find the Value of Your Antiques & Collectibles. Get Started for FREE.
Pick your product! Free for 7 days or 7 price lookups. You'll only be billed if you continue the service without cancelling."
Seems clear to me. Also some complained that after several product searches a box popped up saying basically,
"to subscribe click to activate you PAID membership"
Hmmm. PAID. Wonder what that means?:
Some also complained about poor customer service. Guess what? The customer is not always right and can be rude, disrespectful. If you are those things from the get go why are you surprised when a human being on the other end of the line is the same? You should never (in any situation for the most part) go into it angry. Take a few deep breaths and call when you've calmed down a little.

"Fantastic Customer Service!!!"

Worthpoint excels with their customer service! I needed assistance in changing my account from one type to another and I reached Melissa O. on the phone. She was knowledgeable, polite, patient, extremely nice and represented Worthpoint to the highest level. Thank you for your assistance Melissa and thank you Worthpoint for being the 'Go To' resource for research on antiques and valuable treasures.
P.S. Melissa is a Valuable Treasure/Asset too...do your best to keep her!

"Bad Business practice"

Charged my card for a service I did not use. Free seven day trial to see prices. Used the service to look up one price. Basically fraud, due to them making you put in your card for the "free trial." I will never use this service again.

"Reliable, trustworthy and interesting"

Worthpoint is a valuable service as well as informative and entertaining. I love it!