"Unbelievable !"

More threatening letters saying I haven't paid a penny, when I had a repayment plan set up over the internet and was up to date with payments. Phoned the 20 minute wait "Customer Helpline" only to be put through to the wrong department. Turns out they have my payment, but can't locate the payment plan. Absolute shambles of an organisation, and will be reporting them to the FCA.

"No surprise here!"

No surprise here!! Worse than useless!! Failed to handle a billing issue from Spark Energy that has resulted in receiving threatening court papers.

DO NOT TRUST A WORD THEY SAY!!!

"These people are a bunch of little sad…"

These people are a bunch of little sad vultures who need to get a better job, they been hounding for an imaginary debt which they will never see a dime of it has long has I’m concerned, so they better start giving up
Silly unprofessional behaviour

"Got a dvla through"

Got a dvla through, called 4 times no answer and nothing from automated response. Called direct and cleared it. Awful company.

"Crooks!"

Crooks! Contacting me regarding a debt that doesn't exist.

"What are British Gas doing using these…"

What are British Gas doing using these crooks. Paid by credit card and they said it didn’t go through – turns out it did 3 times !!!!! Now disputed with credit card company. I phoned British Gas and paid direct. This lot are a bunch of lying thieves. DO NOT PAY THEM DIRECT, they will rip you off.

"Terrible company!"

Terrible company!! Tried to pay the outstanding amount via their website and online payment as it stated on their letter. Did it twice as it said it didn't work. Checked my bank balance, and it had gone through and they had held both payments for 3-5 days. So I then called them, went through the process with the customer service man, he said it hadn't gone through but they will hold it for 3-5 days. He THEN advised a bank transfer is the only way it will work. Why not just say that at the beginning or put it on the letter instead of holding people's money and leaving them out of pocket!? Refusing to pay until that money is back in my account, god knows if the bank transfer will even work!!! AVOID THIS COMPANY!

"Keep getting calls and letters but…"

Keep getting calls and letters but their autonated system doesn't work. After 10 years with Plusnet I changed to Sky. The swap over date was the 1st December at 12.00 noon. My monthly bill was £46 and Plusnet want £12 for these few hours. I disputed it and it went to these clowns that upped it to £14.

They call around 3 times a day. You can't pay it as the automated sytem fails and it is unable to connect you to an operator as they are busy.

Must have cost them far more than 14 quid chasing it in man hours.

"I kept calling but always music on"

I kept calling but always music on. They have never answered.
They wrote to me, they will put me in court but the bill I already paid more than 1 year ago!!!. Who are they???????

"Arranged an 'easy payable monthly fee'…"

Arranged an 'easy payable monthly fee' payment Webpage easy and hasslefree. Even remind me when payment is due.. 1st class service