"Incorrectly sent me a letter and then…"

Incorrectly sent me a letter and then unable to contact. Very poor service.

"Not a very nice company."

Horrible people. Constantly pestering you about debts that are not even yours.

"I had a letter from them at my…"

I had a letter from them at my daughters address for a bill from previous address ( It wasn't till after I paid it that I saw it was for a date after I had left also for electric when I had a prepayment meter with no bill outstanding). I went on the website and paid it as was concerned my daughter would have bad credit for her property but it came back as failed did not pass their fraud preventer and asked me for a different payment.Lucky I didn't do this. The failed transaction had actually gone through and ichecked with my bank to make sure.I have sent messages and emails to the company with no response. So my feeling are that this company is fake and urge people to look into it before parting with any money.

"Just had a message on my phone"

Just had a message on my phone, to contact them immediately tried to phone no answer, do not understand why I got this message,as I have no debt whatsoever, tried to get on their portal , does not recognise anything I put on to confirm my identity, I intend to take this further

"Plusnet send out an email invoice for a…"

Plusnet send out an email invoice for a service cancelled with them a year ago to an email address I no longer use. They get no reply so immediately send the 'debt' to this company charging me extra on top.

Ring this company and the customer service is impolite and rude. It's bad enough to be charged the extra and have seemingly no recourse but then to have to put up with this company treating you like rubbish. Both they and Plusnet should be ashamed of themselves.

"Preposterous scam"

Trying to charge me for a gas service I was never even a client of! Most likely trying to get me to pay some random people's debt.

If you're certain that no debt is owed, either ignore or contact the original company.

"This company is a scam"

This company is a scam. They work together with Spark Energy who also works together with an estate agent Gibbs Gillespie. The energy company already over charged me for 1 month which then I changed to another energy supplier. Now spark energy have instructed past due credit to collect the funds from me for the previous rogue tenants who were staying with the help of estate agent and landlord. They have on the system the date I moved in and how can you charge me a month before I moved in ? It’s a scam and you have been reported to ofgem.

"Asking for money for electricity from 5…"

Asking for money for electricity from 5 years ago for an unpaid bill. Did not live in the flat for the duration listed and had pay a you go electricity at the time. Glad I remembered and had proof of not living there. Asked me to send an email proving I did not live there at the time and also that I was using pay as you go. Surely they have to prove I am liable not me prove I am not! I sent the email. No response but like behold I get another letter threatening legal action and also that my credit rating will be affected. Not the best of companies unfortunately

"Appalling company"

Appalling company. They hounded me for six months and threatened court action for an alleged debt of nearly £2500 for an NPower electricity bill from six years ago from a previous address. I have never been an NPower customer, the bill was for a nine month period. How a one bedroom flat with gas central heating can accrue £2500 worth of electricity in 9 months is beyond me, but perhaps NPower’s prices are extortionate? Despite having sent them irrefutable proof that I was paying British Gas for my electricity at that address at the time, they continued to harass me. Even after a Pastdue advisor confirmed that the debt wasn’t mine and that they couldn’t take me to court they continued to ask for money. They finally apologised but wouldn’t confirm that my name had been removed from the account and that their error wouldn’t affect my credit history. They are shysters but they are not bailiffs. Contact CAB and the National Debtline if this happens to you - they are extremely helpful.

"The reviews are true"

Received a claim for BT bill that had advised BT was incorrect (wrong account number). Tried to phone but life is too short to wait more than 30 minutes for a response. Await the next step