"it is a SCAM they say they have 30-day…"

it is a SCAM they say they have 30-day money-back guarantee and when you asked for it they dont answer your emails. NOT TRUST THIS COMPANY I lost my money.

"Zoolz and BigMIND are scams"

Scam. They offer a lifetime plan and after a few months they cancel it. They don't offer a refund. Their customer service is horrible and they don't even read the emails that you send, they just reply with a standard message.

Avoid this company.

"Scammed by Zoolz / BigMIND"

Like everybody else here I bought into this scam by purchasing a lifetime back-up cloud storage plan which has subsequently been cancelled by Zoolz.

What's more due to the high demand on their servers within the notice period I was not able to recover around 500 GB of my personal data so have lost everything from work documents to personal photos and am absolutely gutted.

No refund or partial refund is available.

And for the worst part - they are still selling this service and lifetime back-up plans through subsidiary companies which proves this was nothing more than a money making scam.

On further investigation, trying to look up the directors leads you onto a messy trail through various shell companies and the Zools company headquarters is nothing more than a shared rented office space that can be purchased for just £650 per Month.

Possibly I should have done this research before paying for a service to securely store my prized personal data! Lesson learnt.

"Scam company avoid!!!!!"

Like so many other paid for 2tb of backup storage for life except it turns out its not for life, its for a couple of years no refund and 5 days to get your data back. You can't make this stuff up I hope they go under, no reduction in storage just get lost....illegal behaviour and the disdain they show for customers just beggars belief.

"Great SCAM"

Bought a lifetime plan in 2018 and just when i managed to upload all the data i wanted in the cloud, they gave me an email to tell me that my account will be terminated and all my data erased. One more thing! No refund. SCAM!

"I brought a Lifetime home cloud in 2019…"

I brought a Lifetime home cloud in 2019 April, and the service is terminated on September 2020 with short notice.

That is a total scam, and very dishonest business practice, I will give 0 star if I can.

"Bait and Switch From These Crooks"

Simply bait and switch from this company. I bought a lifetime subscription a couple of years ago. I bought a 1TB account which wasn't cheap but as it was supposedly for a lifetime plan, understandable. I get an email the other day saying they are closing down their Sydney servers and I have 5 days to get my data and to get lost. However, the account has been suspended so I can't log in. It looks like my data has been deleted by these crooks. They charge a pretty penny for storage clearly sold as lifetime and then delete accounts and data.

Don't trust these criminals with your data as one day, poof, it's gone.

Where's my refund?

"Scammers, convince to buy a lifetime plan and cancel it later."

Purchased the lifetime plan just because it was cheap and never used more than 5% of storage.. They suddenly cancelled the plan saying that it is not feasible to operate... If it is not feasible then why to sell them first?
If they really care, they should have at least decrease the storage capacity like from 2TB(my plan) to 100GB or even 50GB without totally cancelling the accounts.

"Complete scam"

Complete scam. They don't respect their customers. They started selling lifetime plans awhile back. After a few months, they pushed ppl to pay the maintenance fee. Now they completely canceling the plans. Time to sue this company.

"Zoolz Scam"

Changed server locations so gave us 5 days to grab any data from the life time membership. SCAM dont use.