"I had a lifetime subscription and got scammed."

I had a lifetime subscription and they say 7 years is good enough. But I can save my data by paying them more money. Sorry Zoolz you lied to me. If the product was not profitable then that was their mistake in pricing and my mistake in believing. Why would anyone believe you again and give you more money? Not me.

"Same as everyone else"

Same as everyone else. Whoever purchase the "lifetime", should be rolled into the new plan. You cannot offer a product and not stand behind your word.

Dear Matt,


Thank you for contacting Zoolz. We understand your frustration with the closure of our Home plans. We are extremely sorry for the stress and upset this has caused our customers.


The effect the pandemic has had on our business, coupled with cloud storage costs being consistently driven up by large multi-billion-dollar enterprises like Google, Apple, and Microsoft made it impossible for us to continue to compete in the consumer market. We were faced with a no-win decision to make: either cease to offer Home plans or lay off a considerable percentage of our workforce. We thought we had tried everything within our power to make this as easy and stress-free as possible for our Home customers.


Despite what some reviewers are stating online, and let me first say - we completely understand their frustration and anger - We are by no means a “scam” company and we did honour our lifetime deals for seven years. Even though we were losing money on these plans for the past two years, we continued to honour our promise. We can’t thank you enough for the support we’ve received as we grew our cloud backup service. As a business, nothing is worse than when you can’t deliver on your promise. For this, we are deeply sorry.


Whatever you decide, we want to thank you for your support over the years as a Home user and apologize profusely for disrupting your cloud backup service.


Regards,

Zoolz Team



Liana Anderson Sales & Marketing Officer, Genie9

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Zoolz & BigMIND Team


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Your Last Reply

Last Original Contact Reply
From: M@tt
Date: Tue, Oct 20, 2020 at 02:06 PM

Support, I really enjoyed your service over the years. I feel getting the short end of the stick when you agree to "lifetime", not standing behind it. I feel you should standby the agreement and roll customers that are lifetime members in your new business plan. We were the ones that support this company and made it what it is today.

Matt.

"Same as the rest...paid more than the…"

Same as the rest...paid more than the yearly rate for the "lifetime" membership only to get about 18 months of service.

Everyone just received an email about how sorry they were but they either had to lay off staff or screw over the customers (I'm paraphrasing of course).

We have a business as well and it has been a heck of a year, but our stance was to NEVER screw over the customer, even if it ran us out of business. Our view is that the customer IS the business, hence our choices. But Zoolz has decided otherwise I guess.

"Sorry I could not give a zero bunch of…"

Sorry I could not give a zero bunch of stars. I’ve been able to upload files of several gigs - but can not download them.

They close my ‘lifetime’ account with no ability for me to access my large files. Also, folders which add up to large sizes must be downloaded in pieces which makes checking for accuracy a HEADACHE!!!!!!

"THIS IS A TOTAL SCAM COMPANY AND SHOULD…"

THIS IS A TOTAL SCAM COMPANY AND SHOULD BE INVESTIGATED!!

DO NOT TRUST THESE PEOPLE, ESPECIALLY WITH YOUR DATA!!

THEY TOOK EVERYONE'S MONEY AND NOW RUNNING AWAY WITH THE MONEY AND THEIR DATA!!

LIFETIME PLAN = < 7 YEARS - HOW DISGUSTING!!

FOOLZ ME ONCE, SHAME ON THEM, FOOLZ ME AGAIN, SHAME ON ME.

"Can't honour their plan."

Can't honour their plan.
Stay away if you don't want to loose your time, your data and your money.

"I purchased this plan less than a year…"

I purchased this plan less than a year ago and just got an email this am telling me that they extended lifetime by 7 years...... Where is my 7 yr extension? If this is true the lawyers will have a field day for fraudulent continuation of selling unlimited home subscriptions knowing they were extending earlier subs but canceling at the end of that 7 years screwing and robbing new subscribers. Give us the 7 year extension from when we bought into your scam.......or refund our full amount since we won't be able to keep what we have stored after 2 weeks. Businesses should run like hell away from this fraudulent morally bankrupt company. You have been warned!

"Very untrustworthy and unaccountable."

From an email received this morning:
"Despite what some reviews are stating online, and let us first say - we completely understand their frustration and anger - we are by no means a “scam” company and we did honour our lifetime deals for seven years."

If you're not a scam company, why have you blocked angry customers from Facebook? You've also disabled the comment option on LinkedIn. If this doesn't stink of covering something up, I don't know what does.

And thank you for honouring your lifetime deal for a whole seven years (great if you're a hamster). I've got USB flash drives that still work after 20+ years. I think that says it all really.

And your 'replies' to all of the angry review on here are just a lazy copy and paste job. How do you expect businesses to trust their data to you?

Now… cue the generic response from Foolz, sorry… Zoolz.

"Scam"

Scam, don't get anything from them. Had a lifetime plan with them, but they can't honor it.

The reply has no sens. Nice copy paste by the way

"Zoolz is totally unreliable!"

I paid for a lifetime subscription. About 3 years ago for 1 or 2 TB cloud storage. Now suddenly I get emails from Zoolz that they stop tis service and will delete all my data, giving me 2 weeks to download my data.
This is rather impossible, because a lot of it is in what they call "cold storage" that means it will take forever to download.

Besides the fact that they cannot be trusted for the things they promise ( lifetime cloud storage and safety ) and that this is a form of theft of money, they just delete ALL your ( backuped) data!!
Just why you wanted a cloud storage in the first place!!!!!

This is criminal!
Never do anything with this company.
It is a scam!!!!