"Bait and switch scam"

I purchased a lifetime plan about 2 years ago, and suddenly they told me that they will shut down the service and I need to download all the data and I will get no refund. I would understand this decision and will not complain if they go bankrupt and they have no way to continue, but they simply want to stop this service. How come they can just stop a service they call lifetime and refuse to give at least a fair portion of money? I have wasted many hours trying to recover data every single day. Something official has to be taken against them.

"I like many others purchsed a lifetime…"

I like many others purchsed a lifetime plan, but now two years in Zoolz have discontinued the service. They are refusing to refund customers, only offering a discounted rate to their business service, which they say is for lifetime but as we've established they don't know the meaning of the word.

They are using Covid-19 as an excuse for the discontinuing the lifetime plan but I suspect it was planned all along, entice customers in with deals then switch them onto additonal paid plans.

I'd stay clear of this company if you hold on value for our data, they cannot be trusted.

Edit: As predicted they've replied with a copy and paste repsonse that doens't address the issues raised.

"Hassle, but fair offer to repair the time and nerves lost"

Since 2 years had a lifetime plan. Like many here, had the 14 days to download and lots of issues with that, felt really like a scam not to say being robbed and quite offended.

It took quite a time for them to answer finally, but fair enough deal to repair the time wasted with an alternative.

Time is tough I guess for everybody, I knew "lifetime" was kind of too good to be true. Still need to go through the "new" business plan and dashboard, but so far so good, already seems quite better then the previous dashboard.

I've changed from 1 to 3* to test all this up and mainly because I try to be fair as they've answered in a professional manner and offer. Will add a new star if everything goes smoothly within a month, while, yes I was in an awful lots of stress but can understand the situation.

"Lifetime home plan sold with a trust of…"

Lifetime home plan sold with a trust of being lifetime but this cunning and the clever thief's sent a cool email notice of 14 days to cancel & stop the service for all home plan users. The so-called lifetime plan scam here I am sitting day and night restoring my backups running hours of my laptop.

Go to hell Zoolz for being so dishonest and dumping the people's trust.

This company needs to be sued and busted someone please advise on the procedure I will be more than happy & glad to join this cause and expose these scammers.

"Es una completa estafa"

Es una completa estafa, han dado hasta el 15 de octubre para descargar los archivos, pero el app para recuperar los archivos no sirve, no descarga nada. A pesar de escribirles el 6 de octubre al correo "restore @ zoolz" como indican en sus respuestas... no me respondieron. Tuve que enviarles varios correos y solo hasta el 13 de octubre me respondieron que habían recién creado el ticket de atención y que tendría una respuesta en 24 horas. Ok pasaron las 24 horas y aún no me han dado ninguna respuesta, mucho menos una solución. Queda menos de 1 día para recuperar mis archivos antes que esta compañía de estafadores decida eliminar mi acceso a los archivos de manera definitiva. Cual es la única alternativa? pagarles el upgrade a una cuenta bussiness? LADRONES!

"Lifetime ist nicht Lifetime"

Ich habe vor 2 Jahren eine "Lifetime"-Lizenz der Home Edition gekauft. Nun wird der Home-Service eingestellt. So viel zu "Lifetime"...
Außerdem war Backup und Restore extrem langsam und umständlich. Bin auf Dropbox umgestiegen, das ist besser und dazu noch billiger.

"Lifetime == 3 years.."

Lifetime == 3 years... was hoping for more... refunds or class action please.

Customer Services only interesting in selling another plan to me. Pure fraud.

"Una tomadura de pelo"

Una tomadura de pelo, despues de adquirir una licencia Lifetime de por vida, apenas un año despues cancelan el producto y me exigen comprar una nueva licencia. Empresa poco fiable.

"Zoolz, BigMind, Genie9 are complete internet scammer"

They sold Zoolz home for lifetime! I talked to customer manager before purchasing and she clearly said- you will get the support even after 20 years! but they started to emailing pay more! subscribe to business planes! they introduced advertisement on my paid pages! they sent my instance vault date(which should be accessible and downloadable instantly) to cold storage! I could not download my files on time even keeping the restore software running for couple of days!(It was a disaster when I could not deliver a file to my client on time). They removed the download button from the instance vault web! suddenly they sent an email that giving me only 15 days to move my TB data from their server otherwise they will delete my files! 11 days passed because their software don't work properly(not downloading the instance vault files or cold storage files)! I had to communicate with the customer care several times and they replied- they are trying to fix the issue, working on it! I was asking about instance vault files, they were replying about cold storage file! After receptively asking about the instance vault files- finally they noticed the message and replied" wait for the next update, we will fix it and notify you". They don't even read the message!

They sold the lifetime subscriptions, collected the fund to build the company and later cheated with the customers! Zoolz is a complete internet scammer company! I wish there was an internet authority to monitor this type of scammers!

"Completely inept"

What's the purpose of a backup service?...To backup your data and minimise the effects of a hardware failure.

Technically Zoolz has achieved this, however following a hard disk failure (a fairly typical reason why you would want a backup) I've now restored and re-built everything, however I'm unable to link the data drive on my re-built computer to my existing back-up. Therefore I can't re-start my backups.

Zoolz solution to this... Delete my online backup and start from fresh. With several Tb of data this will take 6-8 weeks even on very fast broadband leaving me vunerable to data lost during that period which is simply unacceptable.