"Dishonest company that rips people off"

I myself bought 4 lifetime subscriptions and referred customers and now they are canceling the service with no refunds and only giving 15 days to recover their files through a service that no longer works.


I have already contacted Zoolz and they replied with a lot of lies, as they always reply with the same message here. They have advertised and sold their lifetime offers on many sites over the past few years, but it was clearly a scam because now they are just renaming all services to "business" and if you want to keep your files you have to pay monthly. They will only refund a tiny percentage of their customers, Zoolz and its owners simply stole the money from all the other customers. Never buy anything that has to do with Zoolz, BigMIND, or the people who own them. This is no mere disservice, they are dishonest.

"Warning, unreliable terrible service"

I signed up for their lifetime cloud storage. When I added a user, no problem. When I deleted it, they shut my whole account down. a year later I got it back, but then they shut down their service with 14 days notice. I couldn't get their mac app to restore. Why would you ever trust a company so unreliable? I wont again. Here's the error preventing me from getting my data: Couldn't load GUI resources : /Applications ZoolzRestore.app Contents MacOS Res ZoolzRestore.xrc

"Lifetime plan - eliminated!?"

Same as everyone else, bought a lifetime plan, last year they said no more maintenance and we might not be able to access our data. Then they backpedaled. Now they realized the only way to get rid of the lifetime plans THEY SOLD, was to eliminate that entire product. Very shady. I almost pulled the gun on upgrading to business, but then I researched other backup solutions and honestly why would I want to give a dollar to this company after they lied.

I think its hilarious that they respond to the one 5 star review, but have nothing to say about all these 1 star reviews. Hopefully your company goes under in the next year.

"Bought lifetime license also"

Bought lifetime license also. They are discontinuing the service and will not honor. They are definitely con-men.

Their has to be some action users can take against this. I can't believe a company can get away with this type of deception.

"File a complaint at econsumer dot gov"

Like the 1000's of others, I had a lifetime subscription that they just cancelled. This seem ripe for a class-action lawsuit; are there any lawyers on this thread? I'm going to log a complaint on the Better Business Bureau as well. I hope someone will hold them accountable. Update - Go to econsumer dot gov to file a complaint as they are in London and this organization handles complaints outside of the US and Canada.

"Total crap.."

Total crap... had a lifetime subscription now canceled..
Restoring data is impossible.

They say they want to concentrate on business. Now if I were a business I couldn't trust this shambles or recommend their service to anyone.

"Not fit to run a rat farm...avoid!"

Same story as all other recent reviews. Let's hope a lawyer put his data with this sheister outfit and starts off a class action for breach of contract - count me in. Lifetime means lifetime. In any case upload speeds were so slow that for back up it was unusable. Luckily I have a back up disk at home.

"Fraud!! stay away"

They are a fraud. They canceled lifetime plans for everyone refusing to see the reality of their previous agreements saying their focus is now business now. But continues to sell data storage at their website so they still in thre same busines. a company that does not meet its own words.
Just a big fraud. dont do business with them

"Standard Response"

See my review below.

It says a lot about this company that they send out the same old standard response to their customers that have made a complaint about this appalling business decision, without actually dealing with the main point; namely, the company reneging on their contractual promise for a lifetimes data back-up.
If they had intended to define a 'lifetime', as that of a Mayfly, or some other lower-order animal, then they should have specified the time limit in the first place.
No doubt this comment will also receive a standard unhelpful response!

"Huge scam"

Huge scam. They canceled lifetime plan for everyone, saying their focus is now business. But continues to sell home plan at their website.