"Legalised theft."

Like others, I purchased a Lifetime subscription, only to find that Zoozl feel that is it perfectly acceptable to terminate the service without offering any refund whatsoever to those who purchased just 2 years ago.
Checking their online terms, I found this extract: -
Note point (ii). It would be reasonable to conclude that they anticipated they planned ahead of time to shut the Home service down and keep our money.
Shame on them.


Term
Term and Termination. These Terms and your license to the Zoolz Products will commence at the time and on the day you install, access, or use Zoolz Products, whichever is earlier. These Terms, your license and your subscription to the Zoolz Products will automatically terminate or expire upon the earlier of (i) non-renewal, cancellation, or expiration of your subscription or your failure to pay invoices when due, (ii) Zoolz discontinuance of the Zoolz Products, or (iii) failure to comply with these Terms

"Lifetime Plan start to be limited in early 2020"

Well Done Zoolz. You do it again to rip off your customers.

I bought a lifetime plan of 1TB Instant Vault and 1TB of Cold Backup Storage on Mar 04, 2019. Things are changed during 2020.

First thing I notice is my Vault Storage. I can upload and download data right away as they promised in the beginning. But during 2020 Zoolz start to archive old files in the Vault Storage and I can not download them anytime. I have to wait several hours so that I can download it. That means my Vault Storage is just like normal Cold Storage. Yes, Zoolz never tells me the new policy and it violates my lifetime plan. As soon as I complain this in TrustPilot, Zoolz contact me and recover my Vault Storage (I thought they are still reliable this time).

Second, Zoolz contacted users and encouraged them switch to monthly plan. They will not reply your questions if you do not pay. Yes, they want you to pay first so that they can reply your question even it is their fault. Remember Zoolz changed my Vault Storage plan secretly? When I email them and Zoolz said they can not answer my questions because I did not pay. Hello? IT IS ZOOLZ WHO VIOLATES THE SERVICE AGREEMENT AND YOU WANT ME TO PAY JUST TO FIGURE OUT WHAT'S GOING ON ?

I am not surprised with closing HOME USER products this time. Zool is not honest and try to make things complicated so that people will give up. I am lucky to have other backups so that I do not have to download everything within 15 days.

Zoolz is trying to rip people off since early 2020. Limit your plan first. Then Encourage you to pay to get full service. And now, closing all Home user services.

If you are running a business and want to do a disaster recovery practice, Zoolz is the disaster and please try to backup your files with other cloud services.

"Does someone want to sue this company…"

Does someone want to sue this company for false advertising?

They just discontinued the 'Home' version, which, so coincidentally, includes the only 'lifelong' plan they had, which was paid upfront.

A few years ago I bought this 'lifelong' plan from Zoolz. Even at the time I thought it was fishy, how can they offer 'lifelong' plans? Well simple, by lying.

They offered a four year or so plan. The servers are super slow but it was OK considering it was 'lifelong' I put up with it, it was an OK buy. So I didn't complain.

I was shocked when they discontinued the maintenance on them without writing that they'd stop the maintenance. But I shrugged it off after my annoyance. Now, they discontinued it altogether.

My initial intuition was right. This is fishy, this is a scam, and someone could probably sue them for false advertising. There was never a 'lifelong' plan.

They offer a '90% off' subscription for the business users now, because of this. I bet this is also a lie and a scam. It will be 90% off...for what... half a year subscription or so? So I paid for 'lifelong', in exchange I pay an additional amount for a finite subscription, that, once renews, kicks back to its full price? They just want new customers, and want to recycle the ones that already paid. They'll do it again.

No thanks. No more scams. This is the end.

PS: I think their half-hearted response, which they copy and paste to all customers here complaining, shows you exactly the problem. You pay for 'lifelong' and they end your 'Home' (rebranded from 'lifelong') plan, and if you did this 30 days ago, you get a full refund. If you paid for a 'lifelong' plan less than a year ago, you get a partial refund.
So, what about the ones who bought a 'lifelong' plan when you were offering it? 3 years ago? Oh yeah, just forget them. 3 years counts as a lifetime so they don't get refunds.

"Ripped Off!"

I have to agree with all of the recent negative reviews here. I signed up to what was then advertised as a lifetime subscription for a one-off fee with the intention of using Zoolz as a "disaster recovery" data backup for all of my personal files. I received a "no-reply" email stating that this service was being cancelled, to say I was surprised would be an understatement! I'm not 100% sure this is actually legal!? Thankfully I don't believe there is anything that I need to restore that I don't have a local copy of (I may regret saying that in a couple of weeks), but I do feel ripped off. You can't sell a "lifetime service" just to cancel it a couple of years later, it's basically lying to your customers. This is not a company I will continue to use, who's to say they won't pull the same trick again in the future and affectively hold all of your data to ransom!

"Zoolz ripping off customers."

Zoolz ripping off customers.
I purchased "lifetime" storage from Zoolz. Not only they cancelled the plan, but they restricted download speeds, and limited time to get my files off their servers to only 15 days, which makes it nearly impossible. Customer service is not helping at all and they refused to refund my money.
Every person who got ripped off by Zoolz, go to FTC dot GOV to file an official complaint. If enough of us file it, they will have to refund our money.
I contacted their special support email pleading to increase the limit of daily downloads and refund my money. I purchased Lifetime storage. Their reply was very nice they said they can’t help me on either issue. Since I got it a little over 14 months ago - no refund. And 1Gb is the highest limit because “you can imagine the traffic we are getting now”. Stay away from this company. They will rip you off later!

"don´t use Zoolz or Bigmind products"

So I received an email saying that the "lifetime" product I bought from you won´t exist anymore, and to repair this you are going to offer me a discount to buy another product? This is at least disrespectful.

"Ce sont des voleurs !"

J'ai acheté un plan à vie de 3 To il y a 2 ans, et aujourd'hui non seulement ils suppriment mon compte mais refusent de me rembourser 4/5 de mon achat (j'ai calculé sur une utilisation minimale de 10 ans).
Firme malhonnête à fuir !

"Impossible to even Restore the data"

Nevermind the fact that I paid for a lifetime subscription, and they cancelled it as they pleased. The worst part is that I can't even restore my files. The "Restore" is supposed to start after "3-12 hours", but it's been 24 hours and it's still not started (let alone advance beyond 0%...). How the F are we supposed to retrieve our data within the 2 weeks deadline before it's deleted?!

"One start is too much for this scam"

One start is too much for this scam! Beware that they will cancel your lifetime! subscription without money back guarantee and with only two weeks notice that you should retrieve your data from their servers. They cheated on so many people, took their money and now they will get away with this.
Edit response to Zoolz: Really? How kind of you. And what about people who have payed more than a year ago? You deserve to go bankrupt because of this and your customers will punish you dearly!

"Scam company"

This company is a joke. I purchased the lifetime service(2 years ago), which according to Zoolz means obviously 2 years and now they are closing this service. They are not closing the company, just demanding more money from their clients to move them into monthly fees. This is absolutely unethical and unprofessional. Obviously they didn't made a simple arithmetics when they offered this service, so can then anyone could count on them for reliable backup plan. Never use this "Mickey Mouse" company.