"Stay away from this company !"

Stay away from this company !! They scam people with lifetime accounts! Zoolz = big pile of sh..

"Very Disappointed!"

Very Disappointed!
Very disappointed. Bought two lifetime backups (one cold). Now instead of switching it over they are terminating it. At the minimum they should switch it over and honor what we paid for, unless they are going bankrupt in that case they're trying to get more money before they go under. You certainly can't trust this company. Go somewhere else!

Now they reply that they will refund only 30 days. What a scam! They should either provide what we purchased regardless of when or return our money as they are not living up to what they sold us a lifetime backup. Especially when now they wish to sell it to them. Who in the right mind would give them more money when they can't be trusted with it? It is close to a ransom because we have our information on their site and they only give you 14 days to remove it too unless you give them more money that they promised would never need to be done! Which there were negative stars!!!!!

"Time for a class action lawsuit"

I paid $200 for a lifetime cloud subscription. They just emailed me saying they are are canceling my lifetime subscription and I have 14 days to download my data before it is deleted.

"0 stars"

0 stars. Paid up for a lifetime subscription. Just been told that they are closing the home service, no refund as a long term customer - what a rip off!
We should all be switched to the business accounts free of charge.
Update
Zoolz - seriously do you think copy and pasting your standard, unhelpful response is customer service. You are clearly failing to provide the service we have all paid for.

"Fraud."

Fraud.

The purchase information said:

"Deal Terms
The lifetime deal shall not be resold, shared or transferred.
Zool Cloud Storage Home Plan comes with lifetime access for 2TB plan (1TB Instant Vault + 1TB Cold Storage)
Zoolz will provide lifetime support via email.
Plans are for new users only and are not stackable to get a larger plan
“30 Days No Question Asked” Refund Policy applicable for this product."

Now the "LIFETIME" deal is unilaterally cancelled since they don't like the deal any longer. No refund offered for anyone that signed up for lifetime storage more than 12 months ago, and 14 days to try to recover the data from a slow service (doesn't matter at all if they have a "support or not). Don't ever make any deals with these scammers.

"SCAM."

SCAM.

They're selling lifetime license but then they sent you the email that the company is no longer offering this service and you should upgrade to another service for another money.

Edited:

I purchased LIFETIME license, not 30-day or 12-month license. LIFETIME means that you should provide the service LIFETIME or FULLY refund it.

Also, they are still selling licenses for this product on StackSocial web. Still offering "HOME" license for the purchase, altough they're sending email to existing customers that "HOME" license isn't available any more.

Do not trust them, they are 100% SCAMMERS.

"Avoid!"

Just decided they would ignore what "lifetime" stands for and cancelled these accounts, while they kept writing they would NEVER close paid accounts. Avoid at all cost!

Edit: Please stop answering to all the complaints with the very same answer which doesn't address anything at all. You fooled us with a "lifetime" deal. That was false advertising, plain and simple. Zoolz is not dead yet and yet - you decided to break the deal.
And we can't even download a single file that we backed up now!

"Zoolz not honouring our contract - beware"

I too had paid for a lifetime's storage (I quote "one-time payment") with Zoolz - there was no Zoolz Home and Business when I signed up, just Zoolz. I suspect they have hived off those of us with lifetime contracts to this new Zoolz Home. I have spent hours uploading all my files to Zoolz. I too have now been told that they are unilaterally backing out from our contract. When challenged about this, they just repeat the same answer everyone has been getting beneath their reviews which answers nothing and offers no refund if you paid over a year ago.
They had already tried to renege on the agreement earlier by suddenly withdrawing any support for the account but asking you to pay a monthly fee to carry on receiving maintenance support.
They are now offering to transfer me to a "business account" with a 90% discount. They say this price would continue each year but how can I trust a word they say after they have reneged on their "One-Time Payment"?
I feel they have acted with no honour and if I was a business account I would think very carefully about dealing with a company that acts like this.
I think the Advertising Standards Authority and Office of Fair Trading should take a look at their dealings.
Just a shame I can't leave zero stars.

Edit: as predicted, Zoolz reply doesn't address a single one of the points I raised but is just a stock reply they have added to every post here. Shameful.

"Zoolz home full of empty promises"

Zoolz home full of empty promises. Great initial deal, however within a year or so later they noted you needed a maintenance package (additional cost) to upkeep your data. And now they are moving to service only businesses (with 2 weeks notice they no longer service Home usage). I can no longer retrieve my data despite the fact that Zoolz support suggested they could help me in 24 hrs. It is now 3 days. I highly would recommend running from this Bait and Switch company.

"Scam Company. Avoid"

I too had my "lifetime" plan discontinued. 2 weeks to get the data off before it was deleted. Then they disabled the download button to actually do that! My 3 emails into their support remain unanswered after several days. Avoid!