"Lifetime plan cancelled after 2.5 years…"

Lifetime plan cancelled after 2.5 years with just 14 days notice. That says it all really. They took my money and then changed their mind.

If it's true that they have also now started another company called Polarbackup which is doing the same thing then I seriously think a regulator should be stepping in to defend their customers.

"Unreliable cheating company"

Unreliable company. I had a Lifetime Plan and received a short notice they have changed their minds so I had to pay for a new subscription...
AVOID THEM!

"Do not touch this company"

Do not touch this company. I paid for a "Lifetime" plan in November 2018 and now this week I am informed my "Lifetime" plan is being terminated on 15/10/2020, less than 2 years after buying a "Lifetime" plan. They will not refund any part of my money paid - total con merchants. This has to be illegal.
EDIT: Zoolz spamming the same reply to everyone is not helpful. The vast majority of complaints are regarding LIFETIME plans and no one has bought one within the last 30 days so no one is getting their money back. Shameful.

"This is their business model:"

This is their business model:
1. You pay for say 1TB lifetime storage.
2. They email you saying they are not going to honour this, but good news.
3. You can pay £15 per year for the 1TB of storage you have already paid for, and get this.
4. That is a whopping discount on our usual price for £149.99, and get this.
5. You will always get that discount, we promise, we are good to our word, it won't increase, ever, honest.

Would you trust your business data with Zoolz?

"Let us know what is going on"

I really don't care about the money or they going out of business. Everyone's data is priceless, been trying to download for 72 hours but it says calculating. "Dedicated restore specialists" still haven't got back after 24 hours.

Why don't you help the customers who paid you at least recover their data quickly and let everyone get on with their lives.

Your business has been hit by COVID you say and then you're hurting others. You're stressing people out unnecessarily during these COVID times and causing physical consequences.

UPDATE 2020-10-11

I manage to download all my data a few days ago, for which I'm completely relieved. I got a reply from their support specialists that they were unable to handle the spike in downloads and fixed things.

I want to be fair to this company from my side. Even though their word on lifetime backup wasn't kept. My data was returned and not held hostage on purpose or anything like that.

In a good way this is a big lesson for me about the cloud. I've upgraded my review to 3 stars, because they returned everyone's data and because I release them from this lifetime contract from my side.

"Just damaging"

Fooling the users, who paid money for this.

"Lifetime 'Business' cloud backup closed…"

Lifetime 'Business' cloud backup closed after 18 months. Yes, I had a business account manager, now they are saying its a discontinued Home product.

"SCAM Company beware: CONTACT WATCHDOG"

SCAM Company beware - as with other reviews have been sold lifetime accounts for 3 years and now stand to lose all personal data with 2 weeks notice as Zoolz state they are closing all personal accounts.
I have been trying to download data from their servers continuously for 48 hours and not managed to download a thing! They are NOT responding to their dedicated customer support email address either. A complete rip off which has left me HEARTBROKEN at their callous intent to delete personal files and treasured images. Do not take up their offer of upgrade as it is just a SCAM. UK users please contact WATCHDOG - they can help us shame this company on national TV if enough of us contact them bbc.co.uk /contact/questions/getting-in-touch/contact-watchdog

"They sold lifetime accounts in…"

They sold lifetime accounts in "zoolz.com" and shut down all accounts here now. But they have alreday started the same bussiness in another domain "polarbackup.com" . Big Scam... Cheating Company.. Be Aware..

"Bait and switch cash grab - pure and simple"

Bait and switch cash grab, pure and simple.

I signed up for a LIFETIME 1TB + 1TB (cold storage and instant access) backup cloud space a couple of years ago. I held up my end of the deal, I paid the purchase price. I was informed in an email that they no longer like the deal they offered and will simply renege on it with no refund.

How much clearer fraud could you commit? Bait - Switch - Defraud. What an amazing business model, they make money and need to provide absolutely nothing in return!

I assume I am merely one of hundreds? thousands? to have been defrauded in this manner judging by other comments here and on Google.

How does this company deserve to stay in business?

My purchased plan was LIFETIME, so any offer of a refund within 30 days, or partial within a year is insulting at best. With their tight 2 week deadline for data retrieval they have pretty much guaranteed that they will cause me to lose data. The exact thing their service is supposed to prevent.

You have been warned. This company deserves no ones money nor business.

Edit: 10/31/2020

I've just been informed that my account has been officially suspended and all my data lost. My "Lifetime" account was approximately 2 years. Had I known it would be two years there is a 0% chance I would have signed up. Absolute fraud. Additionally, a company in the business of backing up data is now responsible for the 100% loss of mine. Nice work.