"Dont trust your data on Zoolz"

Dont trust your data on Zoolz. I have purchased a Home Plan Lifetime offer, but now I receive an email that this plan is no more avaliable, and have to retrive data until deletion. Well, if we buy a lifetime offer, it was to protect data, not to give a headache.

Still no trust. If you buy any plan higher 12 mo, or plan to use zoolz as a local safe for your data, FORGET IT. It a total SCAM, because they can change policy anytime and you can lose money and time. (Money are easy to refund, but time isnt).

DONT LOSE YOUR TIME WITH ANY ZOOLZ PRODUCT.

"Scamsters!"

Purchased a "lifetime" contract, now they simply announce that their service will be discontinued and all my data will be deleted from their servers. No refund offered for the "lifetime"plans that are more than a year old. Very very very dissapointed, someone should prosecute them. I would be more than happy to participate in a class action suit!

"I'd stay away"

This company doesn't understand the meaning of "Lifetime" and has no problem cancelling contracts when it suits them. A partial refund for someone who signed up within the last year is ridiculous, they should get a full refund. Everyone should get, at least, a partial refund. The product is only 7 years old. Cloud companies have been booming, this tells me something about the way they are run. If Home customers get the axe today, can Business customers be far behind? There's better options out there.

"I really wish I could give ZERO stars…"

I really wish I could give ZERO stars for a service that freely promotes a lifetime service, houses all our data, then gives you the option of retrieving your data (impossible due to my current circumstances) or losing your data or paying them MORE money at a non-competitive rate. The company states it's values are "caring" and "integrity" but to them a promise is only meaningful until they find a way to make more profit. LAME.

"Can't trust a company that does this to clients"

I signed up for a lifetime agreement for a backup and cold storage solution and have been recently informed that Zoolz will be terminating this service in favour of offering a rebranded 'business' solution vs
their previous 'Home'. All customers that have been using this service have been given two weeks to recover their data or have it deleted. Alternately, they can pay additional fees and switch to a paid subscription.

In my honest opinion you can't trust a company that simply discards its clients after making a quick buck by offering lifetime packages then discontinues and rebrands the service.

BEWARE. Can you really trust a company that holds your backup data hostage? Pay more fees or have your precious data deleted and all previous agreements simply ignored?

I will never trust this company or its products again.

"I bought a lifetime service from them…"

I bought a lifetime service from them and they discontinued the service and refused to refund me. Con men.

"Zoolz cheaters. Beware"

I bought an unlimited plan about 2 years ago and now they are cancelling it without reason. I just feel cheated. I could understand the reasons if the company went bankrupcy but that is not the case. They just want to continue with those that are willing to pay more and dropping those that have already payed. Beware its a scam!!!!!!!!!

"Zoolz very poor customer support"

Zoolz asked me to change my lifetime account as they cannot afford to supply it anymore !?! I had an issue that required me to contact support.Been waiting over 4 days (so far) for an answer to my ticket raised. Only received an acknowledgement of my ticket. With backups, you need good customer service and Zoolz have failed once again. Buyer beware!

"scam"

hey zoolz, i did't die, so why the lifetime license are closing?
tell us the lifetime meaning, because i though that is until i die.

but even in your answers here, are just a copy and paste.

please trustpilot let us give negative stars, hahah because some company need to see how bad they are.

sorry for my english, i'm not english native.

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Edit
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Now even stacksocial.com are changing the conversation, below i will post the last email that i received from stacksocial.


Hello,

To clarify, our lifetime subscriptions cover the lifetime of a *product*. While we hope that every product is around forever, we can't control the business model or overall viability of our vendors.

Fortunately, in this case, the vendor was willing to provide a resolution and they have informed us that if any of our mutual customers reach out to us, we will need to refer it back to them as they will present a resolution for this issue.

Sorry, I couldn't be more help on this one, but I hope that points you in the right direction.

Have a great day!

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they are offering 2 years account.

"Fake"

fake promises