"SCAM"

scammers, untrusty, less features

"Scammers"

Bought a lifetime service that lasted less than 3 years. The company isn't even closing, they just don't want to provide me the service they sold me no more.

"Horrible scam company!! Needs class action lawsuit"

Horrible scam company!!! The company sold lifetime backup in year 2017 in USA to hook users and now suddenly in September 2020 gave just 2 weeks email informing we have 2-weeks to download our data and covert to business account. Also, download doesn’t work and says wait 3-12 hours for the download to start. I have been waiting 3 days and still no download of my sensitive data and kids birth pictures.

Now, on top, Zoolz is offering “new upgrades” with new payments plan with business accounts.

How is this legally allowed? For abandoning existing users and selling new services? Where is the integrity of existing contracts?

The management shows disloyalty and scam mentality.

*** Let’s do class action and inform BBB. ***

Thank you!

"To bad you cant give a negative number…"

To bad you cant give a negative number as grade, cause this service is just beyond words. Was a horrible app and slow as fk but since it was a "lifetime" I let it slide. Rarely say this but hope the lifetime of the owner of this pos company is as long as this deal...

Sincerly

"Another life time cancelled. Email the platform you purchased from."

Another life time cancelled.
Anyone that got their codes via stacksocial or some other platform should email that platform asking for a refund. I have requested a refund from stacksocial and they have gone to Zoolz asking what the hell is going on. I have also told stacksocial of their new platform (polarbackup) and how they are doing the lifetime sale all over again.
Just open a support ticket and point them towards the blog that zoolz posted.

Stacksocial has removed the "life time" option to buy from zoolz listings after emailing them about it.

"Lifetime storage which will now be…"

Lifetime storage which will now be deleted in two weeks with no way to download my data.

Legal action seems like the only way forward for UK users.

Is there a forum somewhere to discuss in more detail?

"Time to sue"

Time to sue? Easy in the US.
United Kingdom: Contingency arrangements
9. What are the rules governing lawyers' fees in class/collective actions?
Two types of "contingency" fee arrangement are permitted in England and Wales: conditional fee arrangements (CFAs) and damages-based agreements (DBAs) (sections 44 and 45, Legal Aid, Sentencing and Punishment of Offenders Act 2012).
CFAs
A CFA is defined as "... an agreement with a person providing litigation or advocacy services which provides for his fees and expenses, or any part of them, to be payable only in specified circumstances" (section 58(2)(a), Courts and Legal Services Act 1990). CFAs can be entered into by both barristers and solicitors, and must be in writing, but cannot relate to criminal or family proceedings.
If the claimant succeeds, the CFA may provide that the legal representative will be paid a "success" fee in addition to base costs. Rules regarding recoverability of success fees differ depending on whether the CFA was entered into before or after 1 April 2013 (section 44, Legal Aid, Sentencing and Punishment of Offenders Act 2012). Success fees are not recoverable from opponents under CFAs after 1 April 2013, subject to certain exceptions (section 58A(6), Courts and Legal Services Act 1990).

"Will not be using them again ever..."

Well for a start it was a lifetime...turned out not. Thankfully I didn't use it much but still... 3-12 hours from an instant download ? Sorry Its not in cold storage ? sigh.
I have a PCloud account that look like its from this century. Hopefully that will last a lifetime (or 99 years)

"Not to be trusted - do not use"

As with many others here I purchased a life time plan. However it appears that Zoolz did not put keep money aside from my purchase to pay for future running costs.

They are now cancelling my lifetime plan, refusing to discuss a refund as I have had it for more than a year. Hardly a lifetime.

They are trying to upsell premium products but how can they be trusted not to change the price or cancel this product in the future?

They are blaming covid but I suspect that there are deeper problems as many online only businesses are flourishing in the current pandemic.

All I can suggest is that everyone who has been let down by this company in the UK uses their UK address (Level 1, 184 Shepherds Bush Rd, Hammersmith, London W6 7NL) to take them to small claims court. If you win you get your fee back (£25 online) and the resultant workload for Zoolz should help them to understand not to take their customers for granted.

Note: Their website is illegal as it does not list their full company information. It appears that they are run through Genie9 which is owned by the same person as Polar Backup - who now offer 'lifetime' subscriptions. Check them out on companies house.

"Very disappointed..."

Very disappointed... They are closing lifetime accounts, and not even leaving sufficient time to retrieve data on cold storage.