"Criminal cowboy behavior"

Criminal. the worst type of monopolistic joke ever. I inherited a supply from BE, and requested it was removed and the account closed. Paid a fee £130 for the meter removal AND have been charged standing charged despite no usage for the entire year. Bristol energy have failed to turn up TWICE to their own appointments to remove the meter. And are also refusing to return the credit on the account. It is plain and simple coyboy behaviour. I have had 5 different customer service people message (Eilidh McDonald, Magda, Matthew Dalziel, Ffion Morgan
, Joana) , no continuity... no CARE... no service. I hope the ombudsman looks into this a disgrace. BRISTOL ENERGY this has gone on for nearly a year. sort your selves out! GL6 6XX.

"Poor management"

Before I write about Bristol Energy, let me first say this. The staff in many of these large organisations need to be pitied. Why? Well, they receive poor training and minimal support from management. Senior management run for the hills before trying to support those at the "sharp end". How do I know this? Because I was a director of a large PLC and had over 400 people working for me in a Call Centre. However, my middle management team GOT INVOLVED in problems. Not so at Bristol Energy. Melissa is battling on all fronts. My issue is unresolved from August! Melissa has had no input from her line manager and is clearly struggling. I feel sorry for her, but need to get the problem sorted. Her manager should step up to the mark and not hide in the shadows. Shameful.

"Problems 1 I now have a smart meter…"

Problems 1 I now have a smart meter fitted last month so why do I have to send you meter readings ?
2 What is an app I am 85 so don t know how to work it
3 Not able to send meter readings as I can t find the right page to enter figs
4 Was told smart meter would save having to quarterly readings
5 unable to have a conversation with Bristol energy
6 So how do I communicate with you ?
Poor hearing so land line difficult with Bristol Energy and I can t get through ! Yours Brian Cornelius

"I joined Bristol Energy because they…offered a 2-year fixed rate and a reasonable tariff."

I joined Bristol Energy because they offered a 2-year fixed rate but have had many problems since then. Firstly, they didn't have my meter reference numbers so could not accept readings, so I gave them these from my previous suppliers. They ignored these and for over 2 months kept telling me that they did not supply my address! During this time I had to phone in my readings and you can imagine how simple that was. Eventually things got sorted out but even though I was well in credit, and in the middle of the summer, they increased my Direct Debit by 25%. I am now over £885 in credit and cannot get through to them to request a refund. The latest disaster is that my account has now been blocked as my details are "wrong", though nothing has changed as far as I am concerned. I tried phoning through again this morning (emails are rarely replied to within a week and often do not sort out the problem, anyway) only to get the message after 12 minutes to leave my contact number and some one will get back to me. Judging by previous comments, I might as well start looking for flying pigs. Also, it seems that giving a comment is the only way to get some action.

"Yesterday Cara decided to email me in…"

Yesterday Cara decided to email me in response to my previous scathing review regarding Bristol Energy. She asked me to confirm whether I had still not received my refund, which I hadn't and still, at time of writing, haven't received. I responded to her email within 15 minutes.

Now over a day has gone by without any response from Cara or anyone at Bristol Energy, further underlining one of my fundamental grievances with them and their complete lack of communication and transparency. If you are going to make contact then continue to do so, don't just leave a customer hanging.

I notice below that Cara has been able to write a thank you to a person leaving a positive review, around 6 hours ago, I still await news and resolution of my refund.

You have my email address and account number. I look forward to hearing from you and receiving my refund.

"Appalling Customer Service"

I have had nothing but issues with this company since taking their service-something I deeply regret.Their customer service is truly appalling, as can be seen by the numerous reviews, you cannot get through via phone (if you do it appears to be random) you raise a query to customer care they dont reply and if you complaint you get told to contact customer care !!!!! - The reason is they are working from home, great for the employees but not the customers. I have an issue with them at the moment where the engineer failed to arrive and "cancelled the job" (which I was charged for) after i took a day off work and did a round trip of over 210 Miles. I reported the issue and they responded after 5 days saying someone would be in touch, its now been 17 days and not a thing, no emails no phone calls. Please avoid this company if you are thinking of taking your energy from them.

"Thank you Claire Monika and Sally for…"

Thank you Claire Monika and Sally for your advice and patience sorting out my recent query 👍👍

"I have a fixed rate tariff for £ 30 .94…"

I have a fixed rate tariff for £ 30 .94 per month with this company .
To date they have decided to increase this amount twice .
Their phone lines are virtually impossible to use , being constantly engaged . when an advisor die contact me , I was left hanging on for half an hour whilst she tried to consult her supervisor .
I was asked to submit my meter read online and , when I tried several times , the result was blocked by being told " it is too early to submit a reading " at this point I had been a customer for some 2 months .
My initial email to customer care ? regarding this was ignored so I had to face the ordeal by telephone .
This is an appalling service , I am shocked that Offgen has not been involved yet .
I received a reply from " Cara " today , which has simply ignored my point that B. E. cannot , legally , change the amount of a fixed rate DDA within the term of the contract .
They have charged me £39.94 instead of the rate agreed of £30.94 .
I should like .
B.E to know that if this is not rectified , and, confirmed in writing , I shall have no recourse but to involve Ofgen
Celia Leach

"So far so good"

I joined Bristol due to price and its green credentials. Price has obviously increased, but so have all the others. As we go into the winter in an all electric property (No gas in the area) I shall be monitoring my Credit balance as I buy electricity from them and do not bank with them

"Renewal with Bristol Energy"

We happily renewed our gas and electricity supply with Bristol Energy as we found them to be easy to contact and they always give excellent service. The agents are professional, efficient and easy to talk to.