"I've found your rates competitive and…"

I've found your rates competitive and good customer service when required

"I've been in credit since July 2020 and…"

I've been in credit since July 2020 and am now in credit of over 200£. Still, Bristol Energy decided to increase my direct debit billing.
No replies to my emails, impossible to get to speak to someone on the phone, and judging from the reviews this seems to be a quite common problem. No customer service, and math is an opinion apparently.

"Once I got through"

Once I got through, took a long time holding on, it was very efficient.

"I've tried to forward my meter readings…"

I've tried to forward my meter readings but it won't accept my gas readings no good telling me to re send them I'm in MEXICO you will have to wait ,then I will resend them and close my account with your useless company.im still in Mexico what don't you understand I don't carry my meters around with me.

"Is anybody there?"

Another month has gone by since I lodged a formal complaint and despite more promises to 'look into this' and to contact me 'within 5 -7 days' I'm still none the wiser. Are they? Until this year I really did think I'd found the perfect provider. What made them think we'd be better off if they sold out to another company? Turn the clock back please and give us decent customer care.

Dear Cara
It was lovely to hear from you.
How I wish someone from Bristol Energy would be as efficient.
Since I'm still unable to speak to them, could you pass on my meter reading please? At end November it read; 65221 and 71229 At end of December I'll send it again!
This silence can't go on, surely?
Despite what the lovely Eve says on the recorded message, does this mean the beginning of the end for Bristol Energy?

"Even just to speak to Bristol Energy on…"

Even just to speak to Bristol Energy on the phone now is a huge mission. You are only given an option to leave your phone number. When you are called back it gets cut off mid-call. I have been waiting all day to try and rectify a problem they caused by not taking a payment. Very frustrating...

The customer service is as bad as I have experienced. This is on top of extreme price rises since they were taken over by another company. Before the take-over the company was alright, but it has gone down-hill rapidly. Save yourself HASSLE and use a different provider.

"I rang the company for a final bill and…"

I rang the company for a final bill and to pay, they wouldn’t let me pay.
Then I get a phone call saying I am behind with payments.
6 weeks later no final bill and instead a bill for the gas and electric in a property I don’t live in.
Have emailed complaints twice got no response.
Avoid this company at all cost!!
Account number 200404015

"I have been trying to get in touch with…"

I have been trying to get in touch with Bristol Energy for two months. I haven't had a bill sent to me since August, despite submitting my meter readings as requested. My emails have gone unanswered for two months. I really don't know what to say; I've never been a customer of such an unresponsive company. It's very stressful when I want to keep on top of my payments!!

"Three months later and i am still waiting for a refund"

Update: I have received a reply from Bristol Energy - not only is the refund amount promised incorrect (about £100 less than it should be) but i have had this same promise twice before, and no refund cheque has arrived - we shall see!! Still very disappointed that Bristol Energy cannot sort this matter out sooner.

We moved out of our property at the end of August 2021. I advised Bristol Energy on the day we left of final meter readings. We were owed £547.24 by Bristol Energy. After numerous telephone calls and empty promises, the refund has still not arrived (26/11/21). I am extremely disappointed by their level of service and will never use them again. We all know that the energy market is going through a tough time but holding on to customers money is not the right way to get a company through a tough period. Very, very disappointed with Bristol Energy and i have finally run out of patience and will escalate the matter further.

"Helpful person helped set up new tariff…"

Helpful person helped set up new tariff on phone