"At least they're still in business…"

At least they're still in business (24th November 21)

"Gas from Bristol Energy"

I pay Bristol Energy for my gas supply.

I have to pay someone, and this is who I pay. Not much else to say, is there?

"SMETS2 Installation"

Had just had a SMETS2 meter installation on behalf of Bristol Energy. The chap was very efficient and both meters and IHD have connected up and are working 100%. Does make you aware of what you are using and when though 😲

"Payment & Increases"

I called to talk about recent increases & to pay my monthly amount which for some reason hadn't been taken out of my account
The young lady was courteous, informative and pleasant. I could tell she was quite young and was impressed how she handled the call

"Customer service is shocking"

Customer service is shocking , they behave like robots when dealing with you. Only good thing is that their engery is 100% renewable otherwise there is no point staying with them

"At last"

I was with Bristol Energy for a few years when I lived in Bristol then I moved to Newport.

There was a period time we had to wait for your Home movers team to be able to set up a new account at the new property. This was done in July 2021.

Since July I have been trying to organise syncing up my smart meter with Bristol Energy's app and for this time I have not been able to see my gas meter readings or my usage on the app. It has taken this long and I don’t know how many people and phone calls nearly every week to get this sorted and today finally a wonderful customer service advisor named Chris Bell has finally got this sorted for me. He’s a credit to your team.

I find all of your customer service advisor was very helpful and polite. It’s just a shame this experience has been tedious and time-consuming

"EXCELLENT SERVICE from Bristol Energy !!"

Up until 18 Nov 2021, we'd had some problems in getting accurate/meaningful billings from Bristol Energy, but treatment on 18 Nov from the company was exemplary/excellent. Our issues were fully resolved and we received all that was needed efficiently and accurately. The representative we spoke to and had email comms with was a Mr Mark Murray, who sorted everything through for us wonderfully !!

"Molly was wonderful in helping me."

Molly was wonderful in helping me change supplier.
She also gave me all kinds of extra information and advice unrelated to the change.
They are still offering variable capped rates which is amazing (late Nov 21)
Which gives them a high customer service mark.
Thank you Bristol Energy

"We have found Bristol Energy to be a…"

We have found Bristol Energy to be a very good company in the supply of Gas and Electricity to our property in Maidstone Kent.

"BRISTOL ENERGY"

UPDATED...Unfortunately Cara, my parent is still receiving calls from different numbers and emails using threatening, abusive behaviour which has caused harassment, alarm and destress. This is what Bristol Energy have done. Currently there is an active case with 'Resolver' to get a clear, well explained, accurate bill however, despite being aware my parent has stage 5 (end of life) kidney failure and
severe health issues Bristol Energy have continued to send threatening, abusive calls and texts to an frail elderly person lying in a hospital bed, pending surgery. These people are beyond what is appropriate to write in a review but im sure you get the picture.
*****
Thank you Cara for responding however Bristol Energy continue to use underhand tactics using different numbers to call, I STRONGLY suggest you search for Resolver and see which open cases Bristol Energy have. This type of behaviour is beyond disgraceful! How do you sleep at night?