"Customer Service"

Kimberley picked up my call in the queue today and helped resolve the outstanding issue with my closed account. K acted promptly and handled the matter professionally with clear communication. She is an asset to the team.

"More of the same."

I have been with Bristol Energy for around two and a half years now and I am very happy with the service that has been provided by Bristol Energy. The tariffs that are charged by Bristol Energy, in my mind, are very competitive.
My advice to Bristol Energy are to continue doing more of the same.
Thank you.

"Liars and crooks!"

So Bristol Energy now tell Trustpilot review readers that my complaint has been 'resolved'. Pity they didn't acknowledge my complaint. Pity they havn't met my request for financial compensation for harassment by them. Pity they didn't acknowledge the proof I provided of my payments. Pity they havn't told me amd Trustpilot reders how it has been 'resolved'. Pity they havn't told their debt collection thugs to stop harassing me, as they did again yesterday. What a pity I now agree with other reviews of this company - these people are liars and crooks! Looking forward to lodging my complaint against them with Ofgen. DON'T MAKE THE MISTAKE OF GOING ANYWHERE NEAR THEM AND THEIR PARENT COMPANY, TOGETHER ENERGY.

"Bristol Energy"

Bristol Energy
Bristol energy offer a good service, better than most. At least there still going.

"Straightforward"

Straightforward, good deals and customer service has always been helpful and friendly.

"Generally competitive on price and…"

Generally competitive on price and usually prompt response to telephone quries

"Good local energy provider"

Good local energy provider, keeping me on the best green tariff. Friendly and competitive.

"Actually killing my mental health now."

Aaargh! I'm not sure how much more of this company I can take!
So my account showed £1500 credit in August and it was agreed I'd get £1200 back within 10 days. On the 10th day I was told there was a problem with the account and I needed to submit meter readings- again. I did and it took about 6 weeks for them to bill me. It was then agreed an amount I would get back within 10 days. After this time, I was told there was a problem with my account and I needed to submit meter readings- yes thats right, again. It then took a further two weeks for them to say they are having trouble billing me. I'm going round in circles (for over 3 months now) whilst they sit on my money!!! I'm livid and noone seems to be able to sort the problem out for me.

"Left Bristol Energy n April"

Left Bristol Energy n April, I had £4.02 to be refunded not a lot of money but my money after several emails and a couple of replies 6 , yes 6 month's later they told me they had paid into my account £4.02 and £30 payment in way of an opology In July , guess what they hadn't!! Had to proove to them that they hadn't. So cut a very long story short a few days ago I received the £30 but no £4.02 ,7 month's and still not right I give up a terrible company.☹️

"Useless verging on the immoral"

I have been trying to close my elderly mother-in-law's account and obtain a refund for her since early August. No replies to emails. Lots of promises of action on the phone (when you can finally get through) which are then contradicted the next time you chase and clearly they're not progressing anything. Very good at coming up with excuses, though. Tried calling again today - their menu selection isn't working properly, so had to try three times before I got onto the correct track. About 15 minutes to get through to someone (which wasn't bad, based on previous experience) and after going through the details again I was cut off. When I phoned back, the message had changed to something about reduced opening hours, so they were no longer taking calls. My sympathies to anyone who has been forcibly transferred to this company.