"Love the mobile app"

Great company with friendly customer service and a exceptional mobile app which has helped me save lots of energy!

"Absolutely extortionate when i live on…"

Absolutely extortionate when i live on my own and im barely in my house. Questioned the extent of these bills numerous times and had limited response. Asked for a smart meter on numerous occasions and I’ve heard absolutely nothing back. Useless service

"Payments."

I have contacted BE on a number of occasions re my overpayments. I am in credit on a regular basis by over £150. Their statement that they review payments and will alter Direct Debits if necessary is a joke. Their algorithm clearly only checks for people who owe them money!
I have now resorted to writing on here to shame their poor customer care department.

"Excellent customer service"

Excellent customer service. Always prompt replies and friendly attitude. Very clear bills, reminders and communication regarding when meter readings are due and bills have been issued.

"The awful customer service continues"

The awful customer service continues. I have moved my supply away from BE in July because of shockingly poor customer service. I have been requesting a statement of account for 4 weeks as I no longer get bills. I have sent numerous emails, attempted to contact them by phone but with no joy. There are far better utility supplies out there as I found out when I switched in July. Avoid this company.

"Avoid if possible!"

Where to begin, my experience with Bristol Energy has been poor from start to finish.

I only spent a year with Bristol Energy from June 2020 to June 2021 and it hasn't been a pleasant time. My direct debit was set up and we were all good to go. Money came out of my account with no issues, except that every bill I received I would go into more debt, with the mention that my direct debit may increase. This happened numerous times with statements saying my bill may be increased, but no action taken. We decided to leave for Octopus energy, as I've been recommended by friends and family at the end of our 12 months.

This was when everything began to get even worse. The final bill from Bristol Energy estimated that my electric usage was 4000kw more than the readings I submitted were, raising my debit to over £1000. I put the challenge in and was told this would be dealt with within 10 weeks. This date came and went, I randomly received an email in October, 5 months after I left B.E to say that I owed them money, not to mention that the bill still wasn't updated to show the successful challenge.

As Bristol Energy never changed my direct debit, this caused my account to be £500 in debt once the final bill was updated. This is an issue that could have been resolved if my monthly amount was increased, this was made worse by one of the colleagues I spoke to saying your direct debit should have been increased as soon as your account went into debit.

When I phoned up and finally fixed the bill to what it should be, after waiting on hold for 1 hour, I set up a payment plan and thought that would be the end of it, pay it off and then that will be the last of it. Since then I have received phone calls and texts to asking me to urgently speak with Bristol Energy. It turns out the payment plan was incorrectly entered so my debt was passed on to the final stage before potential bailiffs were brought in. Now I explained that this had been sorted, he looked into my account and saw this was correct, but also came up with a completely new bill of £200 less than what my final bill was. He said it was an error and that the original £500 was correct and that he has sorted it on his end, the only way it would go back to him now is if I missed a payment.

Fast forward another 2 weeks and I received another call asking me to get in touch with Bristol Energy urgently. When I spoke to one of the advisors they said I owed £500 and it needs paying urgently. I explained the situation and how I'd spoken numerous times on the phone and that my first payment has already gone out today as previously planned. She didn't know why the previous two phone calls hadn't cleared the issue up but reassured me that this is now noted. We will have to see if this is the case as I was told that on my previous call.

The simple matter is, my debt now is down to an error on Bristol Energys part, which was confirmed by one of their advisors saying your direct debit should have been raised a long time ago to avoid this.

Please, use caution, don't let them put you into debt like they have with me and find a higher rated and more well known provider, it could save you a lot of time, money and hassle.

(Update: After my third phone call saying my account was updated, I have now received further calls asking me to urgently get in touch with Bristol Energy)

"Been trying to switch to this company…"

Been trying to switch to this company for 2 days get all my details done hit join button only to get website unavailable message

"I have had a smart meter fitted"

I have had a smart meter fitted. The gas now only shows amount used in therms. No longer able to see the amount in £. This is no use to me. I have complained in writing and over the phone about this. Nothing has been done. This has been over 6 months now. I think customer service from this company is horrendous.

"Deterioration in customer service"

Up until recently I was very satisfied with Bristol Energy.

But recently the customer service has been awful. Unable to get through on the phone, nor getting replies to emails.
I appreciate this a difficult time in the energy industry, but I'm still waiting for a reply to an email sent 3 weeks ago.

Hello Cara,
Many thanks for your quick reply, but my email on the 6th October addressed to Jason (followed up on the 21st and 27th) is about collection of meter readings, billing and direct debit.
Please check and ask your customer service team to reply to them as quickly as you did to my original post!
Thank you

"I like being with a local company"

I like being with a local company, it’s always easy to speak to someone if I need to call, very friendly staff, thank you!