"FANTASTIC"

I bought computer bits worth over £1000 and ordering them wasent a problem got goods the next day, After about 4 months the harddrive went down. So i rang them up and they told me to send the harddrive back which I did and got a replacement within 5 days.These guys have been great and very helpful. I would recommend them to anyone as they know what they doing and know what aftersales is all about. I will always buy from advance tec as they are very reliable and have the latest uptodate goods in stock.

"Terrible Customer service"

I ordered and received a PSU from them which was faulty. I RMAd it 1st class to them on 25/03/09 and it was 17/04/09 before the carrier received it for return. After unsatisfactory treatment and reactions to my complaints I asked for the name and address of the senior management and was told I would have to look for them at companies house. I still have not got the goods by the way the carrier is as bad as them.

"Total Nightmare"

Ordered PC components for £1000, 4 days later they send me an email and say that some components are not in stock and they are offering me some other (cheaper) components in exchange. Obviously I refuse and ask for refund, but they say that they can't do that as it's not company policy. Instead I had to buy something I didn't really want. After 3 more days, they finally send me an email saying that the payment has been cleared and I should receive the goods within 5 working days...

2 months later, a fan in my graphics card stops spinning, so I call them, the line is always engaged and after calling at different times of day and even different days, always the same person picks up the phone. How many staff do they have? I had to RMA my graphics card, which cost me 10 pounds when it wasn't my fault at all...

I will never buy from them again. Total waste of money, time and nerves...

"terrible customer service"

phone calls & emails unanswered.

"Outstanding customer support"

Advancetec know how to treat their customers, i've spent hundreds of pounds there in the past and each time i left happy with my purchases, on the 1 time i had to return a product it was done fast and hassle free ...

"Customer service"

When i rang through my order to advance tec i was greeted by a polite and knowledgeable representative. He took me through the process of ordering and as one of the components i needed was out of stock he advised me on a different product which worked equally as well. Highly rated and would advise anyone wanting to purchase pc components to give advance tec the first port of call.

"Technical Support"

I purchased a computer from AdvanceTec and when i recived it it seemed to have suffered some damage (probably on it's way to me) and would not display anything on my screen, i contacted there Tech guys who said that they would run through a couple of things with me and if they didnt work that they would have the computer picked up, although i was not happy about recieveing a computer that did not work i cant fault there service, the guy i spoke to stayed on the line with me for some time walking me through things and evan called me back the next day to make sure everything was ok.

"Terrible Customer Service"

Advancetec supplied me with goods that i did not order. They accepted this and said i could return for a refund. That was on 27/2/09 and so far despite many emails they have not replied or refunded my money. NOT GOOD ENOUGH.

"Excellent customer service"

Good communication, good product knowledge and very fast turn around of goods. Highly reccommended.

"Excellent"

Very helpful, knew what they were talking about. Purchased system on Monday, high end unit, and was delivered on Wednesday.
Called back week later with software issue, and the didnt nee dto help, but they pulled out all teh stops and got it fixed.
Thank you.