"Fantastic Service"

Ordered the AT-FX Polaris rig from Advancetec, delivery was fast. Unfortunately it was damaged in transit but Lee (the tech manager) was more than happy to have the whole rig collected the next day for repairs.

A few days later it arrived back at my house, and again - damaged in transit. Ofcorse I was frustrated but it was with the delivery company. I spoke to Lee again and I said I would just bring the rig down to the Advancetec shop in Rochdale to have it sorted once and for all.

Lee and the Advancetec team were very welcoming to me when I arrived and the Polaris rig was looked at right away, it was the graphics card that was faulty and it was replaced with no fuss.

The customer service was outstanding from the first order to when I left the shop. Very happy with the way the problems were delt with, always had email updates, communication is obviously essential when dealing with online orders and they delivered 100%

Thanks again Lee, best regards, Kraig.

"Excellent Company,"

Faulty Part replaced without hesitation, Couldn't do enough for me. Definitely will use again if needed

"Best people to deal with"

I have always been impressed by the quality of service provided by advancetec.co.uk
Responce time from ordering online to being dispatched is very fast and if a problem dose arise with any of my orders I make a quick phone call and problem solved, with a replacement item posted in less than an hour.
I am very happy with the service advancetec.co.uk provides and would gladly purchase from them again and recommend anyone to but with confidence.

"selling second-hand items as brand new"

Don't be fooled by their cheap prices, they make 10 times as much money as you think you are saving by selling you second-hand refurbished items as brand new. I ordered a brand new motherboard through them, which turned out to be at least 6 months old. It stopped working 3 days later, they refused to accept my return claiming it isn't the board I got from them because they only sell "brand new items". Beware.

"service with a smile"

i bought a product about 5 year ago from you at advance tech four month ago i took it back with a falt hoping that they could repair the card seen as though it was 5 year old. when i went in to the shop i spoke to the sop staff at his name was abeeb he then said very politely we will take care of it and he asked me to go and see lee on the counter he said one moment and hell check on my card lee found out that my card was still under a warrenty my card was a avga 9800 super clock lee said he would send my card back and i would have to wait two weeks. in this time he said i would not recieve any cahrges lee took the card off me and sent it to avga thanks to these two staff members i recieved a avga 570 super clock and i recieved no extra charges this service was outstandin and i thank the shop and its staff.

"Try Them"

Great prices, they stock everthing you'll need. knowledgeable staff. Pop in store if you live in the North West

"Superb"

I wouldn't call myself a computer adept, and you don't have to be- I found out for sure when I got a system built from old parts. These guys know what they're talking about and will go out of their own way to help you out of any technological dialemma. Not only that, but sincere and trustworthy salesmanship does go a long way in building an excellant customer base- these guys have taken more than one step in that direction. For example, I purchased a zalman 850w psu a few weeks ago, and after realising it was the wrong one, wanted to return it (yes- after already opening up the box i.e breaking the seal). I thought it'd be a hassle to explain to them and ask for a refund, but the main dude then Abid Naseem (sorry about the spelling) was an absolute hero. It was an amazing show of customer service when he quickly refunded my zalman for a 1000w psu which I initially wanted to pick up. THANKS ABID!

"Amazing overclocking and brilliant customer service"

These guys are amazing, without ANY extra charge what so ever, these guy overclocked my 1090T hex core to a stable 3.8ghx WITHOUT changing the Vcore! These guy really are something else. I'd like to see curry's or PC "WORLD" do that. These guys actually KNOW what they're on about- to be honest that's rare these days. A friend of mine walked into PC world asking for thermal compound when he was building his rig, he came out dumb founded- none of the techies knew what they were on about. But let me tell you, these guys at A.T. are ace. I'm coming back here for upgrades- you can count on that.

--Zane

"Had to make a PayPal claim"

I received no correspondence from the company from the moment I placed the order, not even a confirmation, despite being immediately charged through my PayPal account. After two email's in two weeks with no response I was forced to telephone the company, who eventually told me that the order had already dispatched and should be with me soon. I requested that they email me the details of the order, as I had had no confirmation of it. They didn't email me. A week later the order had still not arrived, so I telephoned again, and eventually found that my order should be delivered the next day and that the courier would email and text me when it was coming. Three days later it still hadn't arrived. I claimed on PayPal, who refunded me.

Terrible company to order online from, totally incompetent and utterly useless. Placed an order for the same goods with scan.co.uk, who use the same courier as advancetec said they did, and it was with me the next day.

"Truly appalling and NOT to be trusted!"

What ever you do, please don't risk your money with Advance Tec.

Their customer service is non-existent and their customer forums are *full* of spam, questions are ignored and negative comments are deleted.

Edit: Oh, and Advance Tec also get their employees to post positive reviews & comments on Trustpilot - don't fall for them!