"Excellent item does exactly what it says on the tin"

Excellent service stock a good range of computer items easy to navigate website would recommend to all my friends

"Ignores requests for support under warranty"

Bought a charger from these guys when it was out of stock on Amazon.

Actually Advancetec were out of stock too, just their website wasn't up-to-date.
When everyone got stock back in, I thought I'd give the small guys a chance and left my order with them. My mistake.

Now the charger has failed while still under warranty. The manufacturer insists I deal with the reseller, but advancetec won't answer my correspondence.

So message to everyone: the small guys (these ones at least) aren't worth the risk: stick with Amazon.

"Expensive Next Day Delivery Delayed"

I ordered a charger on Saturday and paid £5.99 for next day delivery and it arrived on Thursday. The delivery was double the price of my item and they didn't deliver on time.

"Great service, excelent build quiality"

Bought a great gaming system of these guys (custom built) and boy does it fly. Super tidy cable management and whisper quiet.

Would defo buy again.

"Great products, Friedly Service"

Bought a raspberry pi from these guys with the software ready to go. I plugged it in and it failed to load. I called them up and the sales guy (patrick) spent 20 mins on the phone with me configuring the device. Super helpfull would defo come again.

"Great service with Great prices."

Placed order online 28th October for a overclocked bundle. Received 29th next day was well impressed with the express service and the price. Everything went sweet with this company will be using again very soon. Just to add website was really easy to use and find what i wanted and the one page checkout is great too.

"Terrible service"

On October 10th I ordered a "6 Screen Monitor Desk Stand" and paid via PayPal. Advance Technology informed me by e-mail that they couldn't dispatch the product because of the fact that my address was not verified by PayPal. However, my credit card was charged and payment was made. After PayPal checked my credentials and I confirmed my credit card, which took some days, I e-mailed Advance Technology on October 13th that they should now be able to ship the product and ask them to inform me in case of any further problem. They didn't respond and I didn't trust it anymore so I filed an issue with PayPal on October 14th in which I wrote: "The order is paid for but the order status still says "processing". I sent an e-mail yesterday (and before) but I didn't receive any answer or order update. I am afraid this is a scam and will leave this complaint open till I receive the goods. I expect PayPal to return payment if the goods are not delivered in short time." On filing the issue I received an automated credit memo and the message that a full refund would be made. The amount on the credit memo was 5 GBP short so I e-mailed Advance Technology. They e-mailed right back that they didn't initiate the credit note and were looking into the matter. I have not heard anything ever since. Advance Technology didn't respond to the issue and on October 17th the issue was promoted to a claim in which I commented: "The seller didn't react and I didn't receive a message that the goods were sent. The seller probably cannot make the delivery. Please return the payment I made". Advance Technology received e-mails on October 14th and 17th but did not respond. On October 18th I e-mailed Advance Technology: "Please let PayPal know your are not able to make the delivery so I can get my money back and can purchase this item elsewhere". October 22nd I received a message from PayPal that they had concluded their investigation into my claim and that they would send me a refund.

All I know is I paid for the product and Advance Technology did not ship it. I don't know why because they did not tell me which I think is inappropriate. They had the chance to respond and to make the delivery but they didn't. I am just glad I was in time with filing an issue and claim via PayPal so I received my money back. After that I ordered the product in France and had it up and running in three days.

"friendly service and great prices"

Bought 2 hard drives and router and the guys walked thru the installation process and explained all I needed to know. Wonderful.

"Excellent."

Used these guys for years, built several computers using components supplied by them. Very good prices in-store that easily compete with online retailers, which is a rare thing nowadays. Very knowledgeable when it comes to repairs and assistance with building PCs. A modern company with seemingly good old fashioned customer service.

"Disappointing service with unsympathetic staff"

I ordered a radio last week and called yesterday to find out what had happened to it as I had not received it. I was told my order had been cancelled and my purchase refunded. I received no notification from this company - although the guy was quite adamant it had been sent - and, if this is how they treat customers - would advise anyone to think twice about shopping with them. There are nicer and more reliable sellers out there.