"Service"

I have to admit advance tec have one of the best delivery services around. Placed an order and within 1hr i had an email in my inbox stating the date my parcel would be there. come the following day i received a text message early morning stating my parcel was out for delivery that day and even give me a time when it was due to be there. This is by far the best delivery service i've seen so far.

"Excellent"

very impressed, ordered my product online on monday, arived tuesday excellent delivery service and i have to say their 1hr time delivery is amazing, made sure i was in for my parcell.

"Rubbish"

incapable of providing the customer support expected.

"A great service"

I ordered an Adcancetec floppy disc drive and card reader which arrived in good time. It was easy to install and works well and fast. I had a cheaper card reader before which was dead slow.Only point for future buyers is to make sure your motherboard has a floppy connection still on it, as newer ones have dropped these.

"Terrible service"

After ordering a PC case which was listed as being in stock, I emailed to check for a delivery date, after receiving no response after the 12 hour time given, I called to chase. I was told that I had been sent an email (not sure which address that went to then!) and it informed me my order would be with me in 4 weeks! i then asked to cancel, and was told my payment would be back with me in 6 days, excellent....

So no product and Advancetec have my money, I would avoid at all costs!

"Customer Service & Technical Support"

I was interested in purchasing some computer components to use in conjunction with some other bits in my PC system. After speaking to their technical department to ensure the products would work with my older items which i have to admit they helped me alot on, I spoke to their sales team who assisted me in processing my orderd..

Excellent service from both sides. Thanks guys!

"ATFx vision black"

I purchased the ATFx vision black system from Advance Tec just over a week ago which I received on Friday just past. The system arrived fairly quickly and adiquatly packed. I have had the system for the past 3 days and as of yet I've had no issues with it, I was impressed by their customer services and especialy with their technical department who give me a few extra tips on how to make it run a little quicker. Hands down I have to give it to them and rest assured I will be using you again in the near futur.

"stole from my 16 year old son"

motherboard paid for £177.55 arrived faulty - sent back -they said they needed to update the bios and had to wait for part from USA (proved untrue) sent it back claiming to have fixed it but it still had fault - returned again but they claim Parcel Force damaged it- told us the hard drive had come loose and fallen on motherboard (not possible) said ram had fallen on motherboard whole computer must have been dropped but no damage to case! Refused to return any of it without payment of another £177.55 for new motherboard told us to make claim from courier. Have reported to trading standards. They tell constant lies to get your money. If it were possible I would've given them NO stars

"No response to mails, no delivery of gods"

Hello I´m from Germany and placed my order at the begin of July. Till now I received neither a confirmation email nor a delivery. The answer to my first mail was: Whats your order number? the next mails wasn´t answered. Today I wrote an mail again and I will see what happens next. My tipp for you: Buy somwhere else...

"Totally Incompetent At Best!"

If you value your hard earned cash then these people should be avoided at all costs. Before making an order I queried them on the compatibility of 3 items that they stock and received the answer that there would be no problem with the components. On this basis I put in the order worth over £450. The next day after reading an online review that contradicted the answer I received from Advance Tech I contacted them again questioning the compatibility of the parts and quoting the review I had read. This time they replied saying they had contacted the manufacturer and in fact the parts were not compatible so the order was promptly cancelled.
After checking with my bank a week later the money still hadn’t been refunded so I contacted them several times by telephone and e-mail and got fobbed off with various excuses like that the entire accounts department were in a meeting and later that my money had been refunded. To cut a long story short it took over a month to get my money refunded and this was only after intervention from my bank and Trading Standards.
This company seems to operate in the grey area of the law, they will tell you anything in order to get your money but when they have it they will keep it for as long as they can and only refund when threatened with legal action. Both the bank and Trading Standards require you to wait 30 days before they can take any action on your behalf.