"Insurance covering nothing"

If you only read the first few lines. The message is simple: They are selling insurance which covers absolutely nothing at all.

I had an extremely bad experience with this company together with three of my friends. We rented an Land Rover because we wanted to go across the beautiful country of Iceland and not just stick to the highways. We only rented it for two days but just to be on the safe side, we took the most expensive insurance they offered. We had two great days, where our only smaller nuisance was a flat tire which we managed to change ourselves. When we were returning the car, we were told that two of the wheels were destroyed and that they needed readjustment. Since the car had been driving fine so far, we were a bit amiss, since we had specifically rented a special car which we believed could handle the smaller roads of Iceland.
When we asked asked how much our insurance covered, we were told it did not cover anything. Suddenly we were told that the wheels were part of the chassis which the insurance did not cover. All in all: I really hate it when these companies offer insurances which absolutely cover nothing at all. It seems to me that they sell insurances, that are cashcows, taking advantage of people who wants some safety in case something happens with the car, that they rented.

"Will rent here again!"

I have heard so many horror stories about car rental places ripping people off however they can. Needless to say, I was nervous about renting a car abroad.

Go Iceland Car Rental established trust with me once we scoured over the car together looking for any damages they had missed. All of the existing (minor) blemishes were very well documented. I think it's also important to mention that returning the car was a smooth, easy, and quick process. I arrived early to return the car, yet the return took less than 20 minutes. The airport is within walking distance, so my friend and I found ourselves with time to kill at the airport.

Further, Go Iceland Car Rental customer service was top notch. Their staff was very helpful and responsive even leading up to the trip. They went out of their way to take care of us and even suggested places to visit while we were on our journey around the country.

It's obvious that these guys care about the work they do. If/when I return to Iceland, I will definitely rent here again!

"Go Iceland - This is not to be trusted"

Really really bad service!
You do not get the car as ordered, but an inferior car. They publish some different cars online, but they do not have them available. I certainly can not recommend this company to others.

"Go Iceland? Perhaps not the best choice"

All in all, the car was fine and we didn't experience any problem. But the car already had 140.000 kms, the navigation system was not updated and the key battery was very low, so that it was always a struggle to remotely open and close the car. Could have been better.

"This company can not be trusted. Avoid them at all costs"

I rented a camper van from Go Iceland for 8 days for an Iceland trip in June 2016.

The vehicle was a 2016 Renault Kangoo diesel and the vehicle was excellent. Iceland is beautiful and the hiking was some of the worlds best.

I highly recommend Iceland as a destination

But NEVER rent from this company

After an uneventful rental experience, I returned the vehicle to the Keflavik rental office to catch my flight back to Canada.

This is where the con job started. They told me they found "damage" to the vehicle and proceed to charge me equivalent of CAD$1300 for a "contour irregularity" in the door. I searched up close and could barely see something when the light shone at just the right angle. I didn't use the word "dent" because that would imply that you could see it.

interestingly this contour is also present in the photos I took when I rented the vehicle

When I resisted they continued to reassure me that I would be reimbursed by my credit card insurance. They told me I had returned a damaged vehicle that required the door to be removed and repainted

After reading other reviews I have learned that this is a common practice for this company. They know you have plane to catch. They know that nobody could ever notice this "contour" in the pre-rental examination.

This is a crooked practice where Go Iceland is making significant revenue through this dishonest practice. They justify it by reassuring the customer that the credit card insurance wil reimburse them

This practice borders on criminal and they should be investigated by local police, as well as tourism and business bureaus

AVOID GO ICELAND

"Service minded"

We're very happy with our trip to Iceland. The car we used was cheap and didn't have a single problem. Even though we messed up a bit with the return date the staff took great care of us and solved it all when we needed help. We are extremely satisfied with this car service and we'll make sure to use it again next time.

"Fantastic Experience"

Thank you very much. Had a fantastic time. Staff were really helpful with 24hr support and the car rental went without a problem. Would definitely use again

"Cant wait to go back!"

I recently spent 2 weeks in Iceland and rented a Suzuki Jimny from Go Iceland cars at a very reasonable price. From day 1 their costumer service was a treat, the guy who picked me up from the Hostel friendly and on time, also very comprehensive with telling me about the car and driving in Iceland. Eleanor at the office was lovely - communicating via email the next day when there was a hiccup with the card machine. I had an amazing time in Iceland which ended unfortunately in the worst way. I had an accident with the car which involved it rolling over off road. Everyone involved was superb, I was told to "don't worry, make sure you are ok first and then we will sort the rest out". Sure enough their agent Hilmar made time to come to me to sort everything out. I do not have much experience renting cars abroad but after what happened, I feel it was lucky I was in their hands. I will definitely be recommending them to family and friends and will be back to see them soon!

"Great service, reliable car for a road trip"

My girlfriend and I rented a Renault Kangoo Max campervan for 9 days to go around the island. We arrived late at night (2 am local time) and easily found the Go Iceland office thanks to the map we received before departure. The staff was helfpul to hand-over the car and show us all the features. The van soon became our travel companion, showing an excellent condition and reliability even in the most difficult terrains and weather conditions.The equipment included in the price covers all the needs of such road trip and the sleeping compartment was clean and comfortable. If you are looking for a reliable car and helpful staff for your trip to Iceland, I can definitely recommend Go Iceland. Mirko

"Seems like fraud with charged 100.000 ISK and no invoice"

Seems like fraud with charged 100.000 ISK and no invoice received for a superficial dent that was almost impossible to see. It was not visible on their photos and the car had lots of damage in the first place, when I received it.