"Please don't order from CW Sellors "

Very bad and misleading communication around the delivery of a timepiece, which turned to be out of stock and was ordered from German manufacturer. Initial estimate for the delivery was 3 weeks (long term already!), then it quickly became 5 weeks, after which time the watch was still not delivered and not even clearly trackable...CWS never contacted me to proactively update on the status of the order, they only reacted when contacted by me. Communication with Customer Service was never of any help, except for delaying my decision to cancel this order earlier with false promises that watch is so close to delivery. Happy to have cancelled today after the fifth fruitless chat with CWS Customer Service (a guy called Harley), who btw was impolite and nonprofessional by letting me waiting 20 min online pretending he contacted the manufacturer(!)...for an update, as well as being vague about the very important issue of refund processing.

I dear hope my refund will be processed faster than the delivery of the watch.

Avoid CW Sellors at any cost, for me it is a great disappointment and definite NO GO for the future!

"Happy customer! "

Ordered a TAG CARRERA AUTOMATIC CHRONOGRAPH. Absolute love it. Amazing communication. They said the watch would take a week to arrive. I was fully aware I had to wait a week which is fine. But it actually came in 6 days! So happy days.

Came in amazing condition, boxed perfectly.

Not gonna lie the reviews did worry me and I took a risk.

Well worth it, definitely will buy again.

Thank you!

"Great Customer Service"

I recently purchased my first grail timepiece and couldn’t be happier with my decision. It was worth the wait as they had to get it from the brand but shipped it as soon as they received it. It was carefully packed and delivered next day. Right from the purchase to delivery, the experience throughout was great with all my queries on updates answered on time. It was very easy to reach out using chat option and received reply promptly. Very competitive pricing as well and am sure they value their customers. Very happy!

"Stylish 18th birthday gift…"

Stylish watch for an 18th birthday gift at a competitive price. Delivery was longer than expected, however, but having called customer service to explain the significance of the purchase they chased with the manufacturer and the watch has arrived just in time for the big day. Whilst delivery may not have been the quickest, staff were extremely helpful, and it's much appreciated in this day and age of call centres where you're kept on hold for hours and operatives just read off a set script, that CW Sellors customer service calls are answered swiftly by people who
are keen to help and know their products. For that, I can forgive the delivery issue. Would use this company again.

"Faultless procedure throughout"

Faultless procedure throughout. First class

"My friend loved her earrings & such…"

My friend loved her earrings & such quick delivery

"Excellent service as always"

Excellent service as always. Very happy with my purchase

"Extremely Helpful!"

Very helpful employee assisted me by ensuring that the bracelet blue john stone would match pendant necklace and earrings already purchased

"Longer wait than 2-3 weeks and no communication and still waiting on refund"

Ordered a watch knowing that it was a likely 2-3 week wait but price was competitive so went for it. It’s now 4 weeks and still no watch. I contacted them a few days ago for an update and they weren’t able to provide me with one. On the website it still says 2-3 weeks delivery and I’ve suggested to them perhaps they should amend that to ensure accuracy and to better meet patient expectation. Following on from this review, and an email they did get in touch and told me that the watch was no longer available and would I like a refund or exchange. I asked for a refund and still waiting 10 working days later for it. No further update on refund despite sending them an email. Awful communication. Poor service. Bought same watch from another company and it was delivered within 3 days with updates regularly.

"Good value"

Good value. Good communication as item was ordered in advance of release by manufacturer they keptme informed. And when I did email they responded within 24 hours.