"Very happy with the product and…"

Very happy with the product and service, delivery was quick too

"REFUND"

REFUND
I returned my item and it was received by the Company and it is now 24 days later and despite several phone calls, being told refund has been issued, I have STILL NOT received my refund!!! Should have been within 7 to 10 days.
Spoke to a manager who actually told me that it was a lot of money (£2255) to refund!!! Yes a lot of money for me too!!!
Never ever will I have anything to do with this company. Beware.

"Great service, great product."

I was kept up to date with the processing of my order. My order was received in good time, and was exactly how described. I would purchase from this seller again.

"I would advise against purchasing from this Company"

I have now asked numeorus times for the refund I am entitled to for some earrings for my wife that CW Sellors could not now supply. The Order was cancelled on 19/9/24. I called them yet again today and were told that my refund would be processed / sent today. Needless to say this has not happened. I will call them again tomorrow and hope other people will not experience the same issues I have, especially when items are for a specific / special occasion.

"Excellent product and customer service…"

Excellent product and customer service of the highest standard. Needed a piece by a fixed deadline and they were extremely obliging.

"If I could give minus stars I would"

If I could give minus stars I would. Claim to be an official Alsta stockist, but are not!
Waited over 2 months for my item, with a new excuse each time. Blatantly lied to me as when I contacted the owner of Alsta, he confirmed that the brand would no longer have any dealings with CW Sellors, and that they had been lying to customers.
Forwarded this email to them and asked to cancel the order.
Had to open a paypal dispute to receive my refund. AWFUL company!

"Certina watch purchase"

The order arrived in good time & staff at the Chesterfield did the final adjustment to the fit of the watch bracelet.

"Poor after sales"

Please note that while some customers may have had a good experience with this company, my personal experience with their after-sales communication has been extremely poor. When requesting a refund, they took three weeks to process it, despite providing vague explanations about a small network team contacting customers, which I never received. The delay in refund processing was unacceptable, taking a total of 22 days, suggesting that the company may purposely delay refunds to resell items and avoid losses. Exercise caution when dealing with this company, as I will not be returning due to this negative experience.

"Disappointed and let down"

Having order from C W Sellors a couple of years ago I went to them again when the the Fenix 8 was released. The lead time was 1-2 weeks. 4 weeks later I am still waiting. Communication has been just awful and I was promised an update last week (27th Sept)… still nothing. Really disappointed in both the lead time offered and level of communication. Awful.i won’t be buying here again.

"Clearly the watch had been worn"

Clearly the watch had been worn, on display or other. Stickers removed and the leather strap holes elongated. I checked the watch over with no scratches but lots of finger prints, dust etc. Ensure you check carefully any watches you buy discounted.