"I Finally Got a Refund!"

UPDATE 18 July 2024
Amazing that CW actually responded, now, despite challenging the reviews as not being anything to do with them. However their response is factually incorrect. As an organisation CW failed consistently to provide customer updates, refused to reply to demands for refunds, despite confirming in writing they were being processed and did not actually process any refund in the correct time, This was actually escalated to AMEX who refunded the money and took up chasing CW Sellors. So I am sorry your response is the same as your service, terrible, late and inaccurate. Avoid this company.

Like so many other reviewers, C W Sellors/ Jura Watches (yes the same company) have held onto our money despite order cancellation and refunds being demanded over 15 times.

These companies falsely advertise products they don’t have and cannot fulfil, then go silent when you demand order cancellation and refund.

So I passed this to the credit card company and got my money back immediately. I suggest anyone considering buying through these people, save your money and go elsewhere.

They don’t respond to emails and ignore customer rights. Amazingly writhin minutes of a negative review appearing, “positive” ones appear (strange that).

Anyway I have my money and AMEX are now dealing with the cowboys at C W Sellors/ Jura Watch. Quidco are looking to investigate them and Barrington are also looking into their practices.

Seriously do not use these companies or lose your money, you have been warned

"Excellent customer service by Kristie…"

Excellent customer service by Kristie who was very helpful. I got a great deal on my pendant and it arrived quickly. The communication was fantastic. Would highly recommend this company.

"Great value watch"

Couldn’t apply discount voucher due to item being on sale, but spoke with Emma and got a discount applied anyway. Best price around for the watch I was after.

"Great communication and delivery"

Great communication and delivery. The ring I ordered was excellent quality.

"Good service fast delivery"

Good service fast delivery

"My grandson was delighted with his…"

My grandson was delighted with his watch for his 18th Birthday.

A pleasure to deal with you from start to finish

"A great service"

A great service, ordered a Tag Heuer Friday, arrived Saturday. Bonus was that they were able to do me a great deal on it as well. Used them before for other watches and some jewellery and always step up to the plate. Definitely recommend them.

"Great experience"

Great experience

"Ignore the negative reviews!"

Saw so many negative reviews after ordering so panicked but literally can’t fault them - very fast delivery, perfect condition!!

"Took a month to get my money back via PayPal"

C W Sellors admitted that they didn't stock the watch I wanted and couldn't supply in a timeframe suitable for me. Customer Service agreed to cancel my order and refund my purchase. This was all fine. But no refund was received. After 2 weeks had elapsed, I made a PayPal claim against C W Sellor and PayPal found in my favour, refunding the value of my purchase. It took almost a month to get my money back. Meanwhile, I bought the watch directly from the manufacturers in Germany (Laco) and received it within 24 hours. Zero hassle involved.