"Initial quality problem which delayed…"

Initial quality problem which delayed delivery but was resolved very quickly and a newly manufactured product was supplied in time for a specific date of a significant celebration.
The jewelry is superb and came gift wrapped,well done all round

"Bought a watch in March"

Bought a watch in March, service during purchase great! Unfortunately watch is faulty & keeps reseting itself ,so after many times of trying to recharge & reset incase I was being stupid , so gave up & emailed cw sellors regarding issue & still awaiting a responce

"Dreadful customer service"

Really dissappointed as I wanted to support a local company. But after this experience, I definitely will not be using them again, nor recommending them to friends and family.

The product I ordered took over a month to arrive (making it late for the birthday is was intended to be a gift for). After it did arrive, the complimentary gift the company offered me in compensation never arrived (still have no idea where it is, seemingly neither do the customer service team when I spoke to them). Finally, I had to send the original product back as it was not as I originally expected it to be (larger than the product picture indicated) and had to pay for postage - so, I am currently out of pocket for a product that was no suitable and I no longer have.

"Jack was superb at helping us obtain…"

Jack was superb at helping us obtain the perfect ring for our engagement. Customer service was second to none. He made the process very simple, the ring came earlier than expected and was sent to our home at no extra cost to us. We will definitely be back for more from the Roberto Coin collection stunning jewels and definitely my new favourite. Thank you so much for making our engagement so special

"The Whitby shop is delightful"

The Whitby shop is delightful, good choices great staff. Love the watch. I bought two lots of earrings on line. Love the product. Hate the delivery firm. Both times I stayed in especially but the said I was out, either they didn't bother to knock/ring or they are very unreliable. Won't buy on line again.

"Still waiting for delivery after a month"

Ordered two pieces of jewellery in a bank holiday sale, one item arrived within a few days. This was delivered by DPD and looked as if it had been stood on at some point, thankfully the item was undamaged, I fed my experience back to CW Sellors. My main complaint is I’m still waiting for delivery of my second item, at no time have I heard from their customer services department informing me that there would be a delay along with an anticipated delivery date. Despite contacting them several times by email and phone I still haven’t been given a date, they are quick to take your money but their customer service department don’t keep you updated on your order progress. After this experience I doubt if I will use them again.

"Gorgeous "

Well packaged- efficient service - brilliant price and gorgeous ring

"Outstanding service at the Matlockbranch"

Outstanding service at the Matlock branch. Great customer service. Chrissy was so helpful and we found the perfect gift.

"Watch strap for the watch I purchased…"

Watch strap for the watch I purchased is too small/ tight, no option for larger strap, emails to customer services remain unanswered for more than a week. Really disappointed, buying a new watch is normally a really good experience (I have a nice collection of luxury watches). With CW Sellors I have been left disappointed by the customer service (post sales)

"Best customer service from any jeweller to date. "

Wanted to buy a Bell & Ross watch - without going into specifics, a lady named Harriet went well over and above expectations to make it happen, which I am very grateful for.

I have a collection of numerous watches that I have traded and built up over the years, which has necessitated dozens of sales and purchases, but the service received here stands head and shoulders above any received elsewhere.

Thank you.