"The Oris Watch Strap Saga"

6 years ago I purchased a beautiful Oris Pro-Pilot watch and as expected with the 42mm ‘Big Crown’, the fabric strap eventually wore through. What Oris neglect to tell the customer is how difficult Oris make it to purchase a strap without the clasp. I tried and tried for weeks until I brought it to Caitlin and the Chesterfield team who then tried on my behalf… it took a while I admit, but the team were lovely throughout and we got there eventually. I want the team to know how much such courtesy and care is valued and I would 100% recommend them. Life need not be rushed if you have trust.

"Customer service was very poor"

Customer service was very poor. My item wasn't dispatched so a week later I contacted the company through Facebook and email but had no response. Called and spoke to someone who said it would arrive at the end of the week but still nothing. Received a message to say it would arrive on a specified date but still nothing. I called again and was advised the item had I ky just arrived and would be shipped asap. It was eventually received and there was no issue with the item but I was given 3 separate arrival dates over two weeks when the item hasn't even arrived at their shop yet. I've seen poor reviews for customer service and issues with not being able to return items. Based on these reviews and my own experience I would advise against ordering from this company and would recommend buying direct from item companies.

"High quality item and fast delivery"

High quality item and fast delivery

"My order was delivered in 2 shipments…"

My order was delivered in 2 shipments and it took 2 months for the second package to arrive.
I sent multiple emails to customer service but got only one vague response.
Unacceptable!

"The delivery date was late"

The delivery date was late. This was a birthday present. I paid for next day delivery and, despite sending an email requesting a refund of delivery charge, I have received neither a refund nor even an acknowledgement. I have used CW Sellors in the past for other high value items and would have continued to do so, but the lack of response has made me question this. I understand mistakes happen, but customer service is at least acknowledgement of this.

"Second purchase from CW Sellors"

Second purchase from CW Sellors, fantastic yet again ! Sales team very helpful and friendly, item delivered next day, top quality!

"your courier partner should clear the customs"

the customs department took a very long time to release the watch...its still not delivered to me...it arrived on 21st march in customs...you should handle the customs part on your behalf, so that the customer is not kept waiting..as many of the courier services do it themselves...rest i can tell only when i receive the product..

"Never shop with these con artists"

Online shopping - item returned following discussion on phone. Completely complied with all T&C. Then return not accepted. Item sent back. Charlatans.

"Whitby Jet Silver Bangle"

We bought a solid silver bangle with jet inserts -Whitby Jet Bangle- about 3 years ago for £400. After hardly being worn at all the bangle split. Obviously poorly designed as can be seen by the very thin structure, not fit for purpose. The company stand by their 2 year guarantee and would not be flexible and will not admit it was indeed a poor design and repair it in good faith for free. They wish to charge £90 for the repair. It would be shear stupidity to repair it again in view of the design so they are returning it broken! They have been extremely slow in their communication, many months to respond. I am extremely disappointed in their inflexibility & acceptance that the product may in fact be just badly designed, a very poor show!

"Kristie was so helpful"

Kristie was so helpful. I will definitely be shopping with them again