"It was a terrible experience I will…"

It was a terrible experience I will never buy from cw again I would rather pay full price enough said
I feel sorry for some staff having to tell customers lies about promises it was anm awful experience
When purchasing it should be joyful not the opposite to have a very bad experience

"Online ordering was easy"

Online ordering was easy. The bracelet took a little bit longer than expected to get here. I love the bracelet and was excited that the black jet was so shiny and pretty. But after wearing it two or three times I noticed the stones were dulled quite a bit. I used a plain T-shirt to try to shine the stones up again but they remain dull. Disappointed.

"Ordered a watch at the beginning of…"

Ordered a watch at the beginning of January, 2024. Its been 3 months and still waiting. No estimate on shipment time.

"Always a nice welcome & friendly…"

Always a nice welcome & friendly helpful staff.

"Underwhelming"

Item was disappointing when it arrived. My wife was underwhelmed when she opened the package. When ordering spoke to an advisor who advised we would receive a voucher towards a further purchase. Never received that, but not too worried as would not buy again from the company.

"AVOID!!!!"

Ring was extremely late, the communication from this company is pretty much none existent with each salesperson telling you a different story. Had to cancel two engagements that I had planned because of the dates constantly changing of when I would actually get the ring.
When we finally got the ring the certificate of authenticity was blank so needing that sent back.
In all honesty I would stay away from this company if you are planning something special! We didn’t get our wedding bands from here as we knew they wouldn’t arrive on time.

"Very happy with service in the shop and…"

Very happy with service in the shop and delivery of item

"Not impressed with the service so far…"

Although the Georg Jensen Bangle was delivered quickly we are still waiting for the earings over 5 weeks later. Even though I have contacted you twice I have not received any update. So far not impressed.

"If I could give them 0 I would the…"

If I could give them 0 I would the whole online experience with them was a nightmare start to finish I bought a 800 pound watch in there sale they ask what size I asked for the biggest which was 21 cm said next day delivery nothing for a week I had to contact them they said cause I ask for big one they were waiting on links . Next thing watch was being delivered nothing but I got a package with a link in no watch contacted same day to be told they had lost the watch said they would get another one after 2 months of waiting and about 5 emails don't know how many phone calls and live chat conversations it came box damaged not by courier as it was internal box tried watch on only 18 cm after more phone calls I was told to go to my nearest jewellery shop well 4 before any joy they said tell them to order links and send us bill but they couldn't so I had to wait another 3 weeks for links to come from sellors then go to nearest town and get them fitted so after more than 2 months was able to ware watch by this time all excitement had gone plus was told free gift to come with watch but nothing there is still alot to say but don't have time all iam saying is I will never buy from them again or tell anyone else to customer service is disgusting absolute rubbish

"Excellent customer service"

Excellent customer service, and competitive pricing