"Simply a beautifully executed piece of…"

Simply a beautifully executed piece of jewellry - everyone commented on how lovely it looks.

"Very good service."

Very good service.

"An all round brilliant experience"

An all round brilliant experience, from ordering to delivery👍

"Brilliant service from the great…"

Brilliant service from the great company once again

"Lovely Experience "

After browsing the website, I received a voicemail from Jack advising that the team were available if I had any questions or needed advice on a purchase. This was followed up by an email, which I responded to as I had a question on the returns policy. I was then helped by Harriet via email, who truly went above and beyond what I was expecting to ensure I could purchase today at an incredible price, safe in the knowledge that if it wasn't right, I would still be able to exchange. Normally I wouldn't be open to being contacted after browsing a website, however both Jack and Harriet gave me such a personal service and really did embody what it should feel like to shop with a family-run business, even though I wasn't shopping in person. I am a first-time shopper with CW Sellors, but I thoroughly look forward to purchasing again. And anybody who is lucky enough to be helped by Harriet will have a wonderful experience. Thank you very much 😊

"An awful experience"

An awful experience. I bought a watch which was running 2 hours fast and immediately returned it. Almost 2 months later, I still have no tangible updates. My emails went unanswered and I regularly had to chase them. After becoming completely exacerbated by the situation, I requested a refund. C W Sellors refused. I have never experienced such contempt from a jewellers. Once they have your money they don't care. I'm mulling taking this to the ombudsmen...

If you like watches and want excellent customer service, I would try Beaverbrooks, who go out of their way to help their customers.

Avoid Jura and CW Sellors at all cost.

Update: After more than 2 months of waiting (I was told 4-6 weeks), my watch arrived today. On testing the chronograph function the second hand flew off... Given I had waited 2 months for the watch to be repaired, I would have hoped it would have been tested before being sent to me.

I will be returning the watch and requesting a full refund. It has been 3 months of hell dealing with CW Sellors apathy towards its customers and I hope this miserable episode will come to an end.

Given the woeful customer service so far, I imagine this may end up in court.

"Received a faulty Raymond Weil watch"

Received a faulty Raymond Weil watch.
Still in repair over 4 weeks later.
Not what you expect purchasing a new watch.
No feedback unless I chase via email.
Poor

"Thank you, Emma!"

I just wanted to say how appreciative I was of Emma's assistance when I lost a treasured earring and was trying to find a replacement. Emma always replied speedily to my emails and was polite and friendly. She came up with some beautiful suggestions. I would highly recommend Emma and her company.

"purchased a watch with the online…"

purchased a watch with the online sales, absolutely fantastic service, next day delivery, I could not be more pleased, thank you CW Sellors !

"Great customer service "

Ordered a necklace as a gift which was delivered promptly. Unfortunately the box was stained but one phone call sorted this and a new box was delivered promptly. Great customer service from Holly.