"We have asked them remove this box out…"

We have asked them remove this box out of our yard for the past 3 months. they charged us for a box that was empty and ended up paying the bill for an empty storage box. This box had a a cover over it and it still leaked to the inside and ruined some of our stuff like pictures ect... Then talking to them on the phone they are very rude calling us a Lier that we never called and we did. They have very very poor customer services .. I have asked them to remove this and now they are saying that they dont when they can come and get it. What are they going to try and make us pay again for a box that we are not using. I want this gone and I will never use this company again. All they are about is ripping people off.

"Good Experience Over 3 Years"

I had a great experience over the last 3 years with Smartbox. In 2021 we sold our home and had 2 boxes delivered on time right in our driveway. We packed them floor to ceiling and they picked up right on time. We accessed them once at their facility, where they placed them in the parking lot for easy access. I closed out the account when we picked up the contents ourselves and hauled to our new home. After 3 years the contents looked exactly as we packed them. No leaks, tumbles, etc.

My only complaint is that our destination was further from the warehouse than anticipated (2.5 hours) and they could not deliver without using a partner that wanted an insane amount ($2500) to deliver to a local warehouse, not my driveway. Obviously we picked up ourselves and just drove it to the new house.

I'd use them again if I knew both locations would be within their delivery area.

"Worthless box"

They can't even keep a guide on this stupid box! We were thinking of getting a newer up dated box but as crappy as this box has been I wouldn't waste the money on another one of these stupid boxes n9t worth the money

"Horrible support and scheduling"

In late January, I contacted SmartBox to have my empty box picked up. The earliest date they could arrange pick up was January 30th. It is now February 11th, I have attempted on multiple occasions to reschedule and on multiple occasions to find out why the delay. They have never given me a phone call or an answer. It has now been almost 2 weeks since the first scheduled pick up and the box is still here -- and still no plan on how to remove it.

"Smartbox is Unreliable at Best; Fraudulent at Worst"

On December 24, 2021, my fiance and I placed an order to have Smartbox move one box of storage from Washington State to Houston, Texas. They provided us the quote from endpoint to endpoint, and after comparing with several other entities, we chose Smartbox primarily because they didn't charge extra for needing ferry access, nor did they require a mid-move on our part to get the storage to the mainland first. We arranged the move to have the box dropped off on 2/3 and for them to return for pickup on 2/4.

Cut to Wednesday, January 26, a full month later and a week away from moving day. My fiance calls Smartbox to see if they can possibly pick up earlier, as he is ready to pack and start his physical move. Smartbox THEN AND ONLY THEN alerts him that they won't be able to move him after all because their truck won't fit on the ferry. After a month of handling all of the other various and sundry details of the move, feeling confident that this one piece was secured, we were in a bit of a mess. Smartbox could only give a lukewarm "sorry" and suggest that we move his things to the mainland for them to pickup. Needless to say, there was no reason for us to trust any kind of reliability from them and we made last-minute arrangements with U-Haul. Yes, it required moving things to the mainland first, but we know when and where they are going now. His materials are already on their way to Texas (as of 1/28).

In some ways, I feel we dodged a bullet. How long would he have been standing at the storage facility on 2/3, waiting for his Smartbox, before he found out they weren't coming? What would they say if/when they realized they'd left him high and dry, or worse - ruined/lost his shipment? "Sorry"??

If you need a reliable, trustworthy, communicative, and knowledgeable pod moving company, maybe try U-Haul. Smartbox is not a good bet for moving your precious cargo and taking your precious money.

"Terrible company--do NOT use"

Terrible company--do NOT use! They gave us a box that leaked and assumed no responsibility for any of it. Several of our moving boxes were ruined. Basically said not their responsibility. Would never use them again. Also customer service is terrible--can't get anybody on the phone.

"I have been extremely pleased with the…"

I have been extremely pleased with the responsiveness and level of service provided by SmartBox.

"Terrible experience"

Terrible experience. I rented 2 boxes and one leaked though the roof ruining the contents in the center of the box. After numerous calls. I reached someone at smart box and they told me to make a claim on my home owner policy and they don't provide any warranty that the boxes are dry.

"worst LONG DISTANCE movers"

This is by far the worst LONG DISTANCE MOVING in America. That's just being real. I've wrote a review on every single review forum I can find, because enough is enough. This Company completely does what it wants with your ITEMS once they get them. It's was at this point 2 weeks ago when they picked my pods up, here it is over 2 weeks later,and not only have STILL not received it, but NO ONE FROM SMARTBOX has called me at all to even try to fix the issue, or even reassure me that they even still have my property or even know where it is. This company will either step there game WAY up or shut down, buy the time I'm done exposing them for the true SCAMMERS they are. They respond to everyone else's reviews, but you'll notice none in mine. They have no excuse. Just send me my stuff ASAP. THE TRUTH WILL BE TOLD ABOUT THIS SCAM COMPANY one way or another.

"DONT WASTE YOUR TIME AND HARD EARNED MONEY ON THIS OVERPRICED SCAMMER COMPANY"

Company says they have transparent pricing on the website, but this is an outright lie. Been dealing with them for about 6 months and I recieve an invoice for one price then they up the charge when you call to pay bill. Long hold lines if you need to get ahold of them. Management will yell at you over the phone and speak over you when you are trying to explain your situation. COMPLETELY OVERPRICED. Was paying 516 a month for 8 boxes when a similarly priced storage unit only cost 229 per month. Complete waste of time money and resources. Their boxes are flimsy at best. Only made out of wood so they can save money while overcharging you at a premium price for a metal container. This company needs to be shut down. As soon as they have your stuff their attitude and pricing changes. SAVE TIME AND STRESS BY CHOOSING A DIFFERENT MORE REPUTABLE COMPANY. Ive wasted over 15k in a very short period of time with them since i contracted them for moving and storage. DO NOT USE THIS COMPANY

Update. When we had our boxes delivered they dropped one of our boxes off the truck and it fell on its side. I asked if there was anything I needed to do to submit a claim or any paperwork to be done from the delivery driver. He told me no. So when we went to make a claim they said we needed the paperwork from the delivery driver saying what was damaged. Soooo even tho we have pictures of the box laying on its side in the middle of the road, since the driver refused to give us the document, which I specifically asked for, they are not allowing a claim. Beyond frustrated with this company. Will be making a bbb complaint.