"Christmas Experience"

I paid nearly £76 to take my Grandson with my Son & Daughter, we have been several times in the past pre covid. Firstly, there was no way to keep a safe social distance while we queued almost 45 minutes waiting for the train to see Father Christmas. I had not been notified that we were not actually going to see Father Christmas, the train just stops and he talks through a mic, it was extremely difficult to understand what he was actually saying to be honest. For the price ALL rides should be open, not just a handful of them. The foot and drink prices are extortionate and the waiting times, well over 20 minutes for a coffee is just not acceptable as far as I am concerned. The whole place now looks extremely tatty, for the amount of money they make over the Christmas period alone this needs putting back into the park, fair enough it has been closed due to covid so have a lot of other places. I certainly wont be visiting again in the near future as I feel ripped off.

"Food is important..."

Well it's difficult to give top marks to a theme park in England on a pouring down rainy day in October but sadly we don't think this would have scored full marks in full sun.
This weekend is grandparents weekend so for three adults and a one year old cost £21. We thought we would give it a whirl rather than pay full normal price based in some of the reviews on here. We had a fun few hours despite the rain. Staff were nearly all quite young but smiling, pleasant and helpful to us. Parts of the park are dated but that is to be expected as parts of it are over 30 years old (the last time I went). But there are lots of newer small play areas for little ones. The landscaping needs attention and I presume closure and lack of income has effected this.

For us the major problem was the food outlets. This is what the website says about the one we chose.

DIAMOND LIL'S DELI
Western World
Enjoy a range of savoury snacks and healthy eating options at Diamond Lil's deli. Jacket Potatos, Sandwiches Sauage rolls and Cheese Pasties can be bought as part of a meal deal with snacks and drinks.

This does not reflect the place we found. Despite having five staff on duty the place was chaotic and by the time we had reached the front of the queue had cheese pasties, pizza and hot dogs left. No soft drinks and no blackcurrant fruitshoots "problem with the supplier".At 12.30pm there was certainly no sign of the healthy options promised or any meal deals. By 1.15 the place was half empty. We attempted to order but eventually got a refund and left. This was certainly a missed opportunity. I understand places like this need to cater to young person's needs (despite having no high chairs for young children) but pizzas at £10-11 and hot dogs at £5+ are not what I wish to feed my grandson.
This place desperately needs an infusion of money but to continue to operate it also needs to modernise and attract the right franchises or small businesses.
We may go again if there are some offers on but next time we will pack a picnic.....

Update
Just noticed lunch wasn't refunded to my bank so conned me out of £20.25. So be warned beware bypass this cafe.
I've deducted another star now.

"False advertising"

False advertising on a particular job roll, my partner went for an interview for front of house/reception. Well to you and me that means running the hotel, only to be told on arrival that the job is serving food, bar maid and cleaning hotel rooms and your shift is weekends again not advertised. If that's not False advertising I don't know what is, the lady conducting the interview was on her own behind the bar and said if someone comes in then I,l have to stop and serve them. You honestly couldn't make it up, you've wasted your time and ours. You really need to advertise the roll that it is and you may get someone interested or maybe not.

"Please don’t waste your money DONT BOOK"

I have sent 2 emails with no response!!!! Any ideas on who to complain to!

First of all I really don't know where to start, our visit was horrendous from start to finish, when we first arrived we were told the beauty and the beast show and afternoon tea we had paid for had been cancelled (the main reason we booked), I brought my 2 girls new belle dresses to change into for the occasion, I had lots of tears! Then the ride queues were over 40 mins long, as you can imagine children age 7 4 and 11 months have little patience! Not to mention the fact that I'm 6 months pregnant carrying twins.. also confused as to why I had to purchase a park ticket for myself when I'm clearly unable to go on any rides, the little play area I could have taken my 11 month old in was closed!!! Then we got to lunch time.. queue up for an hour for the burger and fries place.. again lots of Hungary tears from my little ones, the food was inedible.. over cooked chips dry cold burgers and chewy chicken nuggets.. a cost of £32.50 I didn't account for for the day as we had afternoon tea booked!!! Also I have to mention the whole food church place smelt what can only be described as faeces. The park was also very dirty and run down in lots of areas. Its such a shame as it was a real treat my children were looking forward to and we were all left disappointed and felt like the whole day was a waste of time and money.. safe to say we don't plan on returning.

"Where is customer care and management ?"

Where is the management? Booked the hotel for 1 night several months before our visit by phone. Specifically asked for a disabled friendly room. Promised a ground floor room with a walk in shower.
Tried numerous times to confirm by phone in the week before our visit but no answer except a prerecorded message saying impossible to leave a message as the box was full.
Upon arrival told we had been allocated a 1st floor room. We complained. The staff arranged for us to be given a ground floor room instead. However we discovered the room did not have a walk in shower . The shower was over a bath.
We complained again and I pointed out that this was of no use to me . I am disabled and cannot climb into a bath . As such I could not shower and would have to strip wash . I need to shower every morning. I was very disappointed and asked to speak to a manager .
Advised that no manager was available but my complaint would be passed on .
I never heard from a manager or anybody about my complaint or the issues generally.
Needless to say I felt dirty, grubby and smelly the next day.
After our visit I tried to ring again but the same problem as before.
I also sent my complaint on line via the feedback form and asked for compensation.
Yet again I have heard nothing.
It’s a real pity that customer care and management seems to be absent with this company as we enjoyed our visit and the children had a good time .
The room was otherwise nice. Breakfast was as advised. Dinner was ok. The park was clean and tidy . Food outlets were plentiful. Apart from a couple of the big rides the queues were manageable.
Such a pity and so disappointing........

"Disgraceful"

Disgraceful. We visited the Warrington site on 31/8/21. The place is filthy, the toilets are probably the worst I’ve ever seen. This is in desperate need of investment and refurbishment. I can’t believe how dirty and run down this place was. Miserable staff running the place. I will definitely not be paying this place a visit again.

"A day ruined wasting time here."

A day ruined wasting time here.
It is dirty, not well maintained and in some cases dangerous. Staff are young and look demorilised. Reported an incident where I was injured and little one hurt response was poor. Reported again on leaving and attitude from a supervisor was appalling , no care or concern for the situation.
Impossible to get a hold of but hopefully the local authorities will have more luck.
It is clear that there are serious issues with staff. Rides kept stopping while in use, staff member panicking as young and noone came to her aid, pressing lots of buttons seemed to do the job in the end.
It could be a great place if there seemed to be any care for it. Management is clearly lacking. One ride had live wires out of ceiling and not appropriately protected and a huge leak in the ceiling next to them.
Apparently staff on the ride had reported it many times and nothing had been done not even a basic mop up or wet floor signs, little one slipped on the floor but didn't get hurt as had his hand.
It was very unsafe during that queuing process being indoors for that ride.
Even had non pat tested plugs in sockets easily unplugged by a child and next to a pool of water!
Spend a few quid more and go to Alton towers as the cost difference is minimal.
A day we all looked forward to was very much spoiled by the state of this place and the owners should be ashamed but by tye look of the place doubt they even care

"Really bad"

Really bad, not poor but really really bad. Not exactly a cheap day out for a family and the place is the absolute pits. Toilets are frequent but disgusting, definitely not Covid compliant as queues were in areas over an hour for a 2min ride with absolutely zero social distancing or masks compulsory.
Cannot comment on food as took our own but all rides and attractions are seriously questionable, not a glimmer of health and safety all staff teenagers.
Electric wiring exposed in a wet water ride cabin, shambles. Honestly the place should be closed down.
Either inject a serious amount of cash, train good quality staff and do it right or don't bother

"Dirty, poor staffing level, queue due to staffing level"

Dirty, Bad smell near ice cream unit, poor staffing level, one staff in each ride (feel sorry for them), means he/she is responsible for everything, before ride, checking, finishing, walking from one end to another end to letting inn & out to all riders, NO HEALTH AND SAFETY in place, staff has to close the ride to go to toilet, it’s great there is an opportunity for youngsters (16 years old), but how come 16 year old is own his own as an operator fully responsible for everything including H&S....I did not feel safe for my kids to go to some rides due to young operators (16 years old operators), (I asked them their age because they looks soo young)…..
*You seems to be busy in each ride!!!No you are not, you guys are lacking of Staff and there is no productivity or resilience from your team and it’s not their fault, get more staff inn please….

"Absolutely ridiculous… went to the one…"

Absolutely ridiculous… went to the one in Warrington, paid almost £150 for 3 adults and 4 children, only to see minimal rides, the lines were over an hour long, litter around, some food places shut very early, long wait times for food to, went in the gully’s grill and only seen one person happy to be there the rest looked miserable, someone washing pots with hair down,
Honestly not worth the money and honestly wouldn’t recommend to anyone as there is so much better around for cheaper
Completely overrated