"Forcing a toddler to wear a mask for…"

Forcing a toddler to wear a mask for entry is appalling.

"SAVE YOUR MONEY!!!!!"

SAVE YOUR MONEY!!!!!

Children over 3 expected to wear face masks, they don't even have to wear them in school so why is Gulliver's any different?!

We had to queue for half hour to get in, fair enough I can deal with that. However on entry, it was clear that there were no social distancing measures in place, the place was rammed!!!! If you didn't have you're own sanitiser on you then you are knackered, no sanitiser in their stations, toilets are an absolute disgrace, no soap, loo rolls etc.

6 of the rides were not working, so if you have younger children like us, then be cautious, there was only a handful they could go on, even then though the queues were horrendous, 20 to 30 minutes to go on a ride for the sake of a minute or 2.

I would highly recommend taking you're own food too, again a nice 20 to 30 min wait for food only to be told they have run out of food, the slushes that we ordered were not even frozen properly and my 5 year olds daughter, who's birthday it was, ended up with a big spider in her slush, absolutely disgusting, staff was not bothered, couldn't offer a replacement as they had ran out of slush bottles, couldn't give me refund without waiting for a manager, never got the money back as we gave up waiting.

The staff are seriously miserable, didn't speak a word to us. I understand it might be a difficult job, but it isn't hard to at least smile is it!?

The place is an eyesore, the whole place needs doing up, I remember going as a kid and it was all so magical, the people, the place and the rides, not anymore.

For the sake of £80 - it isn't cheap! Not to go on a handful rides and not come across anyone smiling either!

I have sent a complaint through you're online platform but surprise surprise you haven't acknowledged it never mind replied. Going by these comments it looks as though you won't ever reply. So much for customer services, something needs to be done about that, money grabbing monsters.

Until I hear back from you I'll not visit and I will be sure to tell as many people about our shocking experience as possible.

"Absolute disgrace that this company are…"

Absolute disgrace that this company are requiring children to wear face masks. No scientific papers have ever been produced on face coverings preventing transmission. Draconian measures such as this are not only physically harmful but psychologicaly traumatic on our children. A face covering is a medical intervention one of wich should never be forced on people especially children. Businesses such as these need to understand that they are complicit in putting the health and wellbeing of children at risk.

"Genuinely disgusted"

Absolutely horrendous experience. Not covid secure at all. The place was beyond filthy and run down. So disappointed with the entire experience and would never return.
If you don't want COVID, then I wouldn't go there. Breeding ground for COVID and misery.

"Dirty and definitely NOT covid secure!"

Dirty. Unsafe! Went yesterday and felt really unsafe. No regular hand sanitizer stations. Food areas disgusting. Tables were not being wiped down. Food was cold and the burger I had appeared to have been reheated. Staff were not very knowledgeable and although I welcome covid secure businesses being open this is NOT one of them!

"Winter wonderland gulliver's"

Had the winter wonderland booked for tomorrow. Booked it in November. Just had a phone call from Gulliver's telling me they are cancelling my time slot. No explanation why, apparently website error. The person I spoke to couldn't even careless. I had taken time off work, sorted my other children out as they had school. Gulliver's cancelled on me less than 24hrs before I was suppose to be there. Very disappointed. My son is extremely upset. Very poor customer service.

"Feel free to possibly contract covid at Gullivers World"

I visited Gullivers World Warrington yesterday. As a grandma I wouldn't have gone but my daughters husband was ill. We had booked a slot on the 4.30 train. We arrived to queue at 4.10. We had to queue for 50 mins with 2 toddlers but the issue was that there were enclosed passages with no markings except in one small place and no social distancing or anybody on duty to remind people or to enforce it. It was really dangerous. It was a queue of at least 100 people literally with no distancing whatsoever and no compulsion to wear masks whilst queuingIt broke every covid rule in the book. I left the queue as I considered it too dangerous. I complained to 2 staff who though helpful said it's awful I agree. On the way out I asked 2 operatives who I could complain to. The best answer she could give was that people had to take responsibility. I responded that whilst open they should follow covid rules. I cant see family at home but apparently can queue back to back with 100 people. This should be closed down and I am sure that it would be if the council inspected the Polar Express at the weekend. I am now sweating for 5 days to pray and hope I didnt contract covid from any of those people. It was a shame that this queuing system overshadowed the beautiful father christmas and amazing grotto.Totally, totally unsafe. DON'T GO. Worse fact was that I rang this morning to speak to a manager and they wont take complaints over the phone. Writing a letter means that they will probably have another 7 days before anyone sees it. Totally unconcerned that the phone call was about safety in the park hence another 7 days of covid spreading possible. DISGRACEFUL

"Gullivers kingdom is a must"

Went to gullivers kingdom to give benefit of the doubt after a poor experience at gullivers valley. This was the total opposite of what we’d previously experienced.
We loved it and had a great day. Lots to do, great social distancing measures in place.

We will be back

"If you have dietary requirements this…"

If you have dietary requirements this isn’t the place to eat. If you are Coeliac you will be offered a jacket potato or chips. And no separate prep area. I would strongly recommend you take you own food if going for a day out

"Gullivers World Warrington..."

Gullivers World Warrington.... beyond appalling.

Recently visited Gullivers World Warrington on 27th Aug.... prior to visiting I spent 3 days trying to call them with no answer and none of my voicemails were returned. Their Twitter did not respond when tweeted or DM’d.

There was no info on pre booked food and no choice of food. The lady in the food area was very rude, after seating myself and my daughter she served 4 tables that seated after us before we were served.

The food was over cooked, the turkey dino’s my daughter had were that over cooked I knocked them on the table like a hammer... the food waitress refused to replace or refund.

All drinks stations had either broken coffee machines or stated they were not serving coffee.

I spoke to a manager on the day about our problems and was asked to leave, I have submitted complaints through the GW website as advised...... none of which have had a response.