"I booked a flight and in the email…"

I booked a flight and in the email confirmation they sent me different time flights. When I explained this to them! They said I have to pay a fee of €55 to change my flight. I didn’t book the times I received in my email! It’s a SCAM

"ME CANCELARON LA RESERVA QUE COMPRÉ HACE MENOS DE 14 HORAS"

Estoy esperando respuesta e intentando contactarme por todos los medios, una reserva que hice hace 14 horas me llega cancelada VC0-2249156, en las lineas no contestan o supuestamente no están en servicio, llevo mas de 8 horas de espera de respuesta en el chat y nada, necesito saber todo sobre el caso y si debo comprar con otro proveedor una vez reciba el dinero que les pagué. quedo atento a su llamada.

"It's been 2 year n been…"

It's been 2 year now I have been waiting $1262 from vayama that was released long time from ethiopian airline but vayama is keeping repeating the same thing over and over they asked me to call the airline I have called the airline they said since I bought the ticket from vayama and never travel so they ticket was canceled before the date they refunded the full ticket price to vayama, they are sitting down on my swear 2 years now keeping saying the financial department is working on it or withdraw the charge again us from your bank I have withdraw the charge back, called the airline vayama still repeating the same thing again and again i even sent them the charge withdrawed by my bank for verification and clarification.Vayama is a worst traveling agency will definitely not recommend this company to anyone on covid.19 with all the financial problems they are holding $1262 which is a lot of money they don't do anything for their customers at all i swear I have evidence of all the emails and transactions on my inbox.Booking number: VUS-15562447.Still waiting on my refund.

"Compre una reserva para ahorita el 26…"

Compre una reserva para ahorita el 26 de abril y me salio para el 26 de julio, intento hacer un cambio y no hay algún número de contacto para solucionar ya que la página no tiene acceso a nada, solo preguntas frecuentes.... donde me comunico con ellos o como hago para cambiar el vuelo???

"Same experience as some others"

Same experience as some others. International flight got cancelled because of COVID. The airline refunded the tickets to Vayama, and Vayama has been making excuses for 2 years as to why it cannot refund the customer (my client). They say they are trying to wire the refund but they get errors on our end. It's a scam.

"Avoid this company"

Booked flights and selected check in bags. Paid for the bags with this company and then when we went to check in we had no bags included.

"VAYAMA MALO"

Estoy esperando que me den el codigo de la reserva para hacer el check in y es imposible que 24 HORAS DESPUES me envían la reserva o el billete electrónico en 24 horas, que es esto? nadie me da respuesta, el robot travis que tienen no sirve para nada, al menos pongan un correo electrónico que funcione y que no salga error, nadie da respuesta de nada.

"Lo peor"

Lo peor, compre pasaje ida y vuelta y solo me envían billete de ida, pero por mas que busco la reserva en la aerolínea, nunca apareció y cuando abrí la pagina de reclamos, sencillamente dice que operaron hasta 2020, ósea, nos han robado a todos.

"Worst experience ever"

Worst experience ever. We lost $500 flight. My husband and I got the tickets and they flight was cancelled due COVID. Vayama told us that it was the Airline responsibility to give us our money back, open ticket, or another flight. I contacted the Airline and they told us that it was Vayama the responsible to give us our refund. Aeromexico sent all the legal links and proof that supported why was Vayama's fault. We have sent a bunch of emails and they always answered something different. When you called they never picked up the phone and the only time they did the Agent offered us a ticket to a different destinations we said ok and they the call got disconnected, next day we called and they never picked up the phone. After a month finally they call went through and the agent told us that we needed to go to the same city were the original ticket was, but they didn't have any availability. And after 2 years they are putting again the fault on the Airline. It is ridiculous. This is a big SCAM and a thieves. NEVER make the mistake to use this website to get your tickets.

"Worst customer service…"

I only write this so that others can avoid the stress of dealing with this company.

One of the worst customer service experiences I've ever had. Our flight schedule got changed, they spammed my inbox with dozens of copies of the same email in different threads pressuring me to confirm the change. Ignored my responses, continued to spam with the same initial email... responded randomly to some of my messages with another stock answer, when I engaged they again ignored me and continued to spam. I'm still getting spammed with that original email every few hours despite getting partially into a dialogue with one of their reps on two or three different threads before they stopped responding.

Phone number doesn't work, the chat bot doesn't let you type, they don't accept queries via messenger.
I want a refund but I've read numerous comments from people who have gone through hell trying to get their money back from this company, so I will have to just go with this new travel schedule even though it messes up my plans. Pathetic excuse for customer service.