"my name is manu varghese i booked a…"

my name is manu varghese i booked a flight ticket for 1500 canadian dollars from toronto to cochi and back. due to covid the flight cancelled the ticket and asked me to contact the agency for refund . i called many time and no one is picking up. i wrote many mails but the response is very slow and said me to wait for some time. i waited for more than 7 months. i wanted my money back this is the worst service i ever saw and bad management. booking number VUS-15031542

"In February I booked a June flight to…"

In February I booked a June flight to Peru and because of Covid my flight was cancelled. I never called them or anything. I wasn't expecting to get my money back but was pleasantly surprised to see a flight refund in my account this morning.

"Class Action Lawsuit?"

Vayama has been stalling my $3000 Covid-19 refund for more than six months now. (I bought five tickets for my family.) Since this appears to be a widespread tactic, I would like to start a class action lawsuit. Is there a lawyer out there who would like to take this on? Please email me at fvardy"at"gmail.com. Unless they go bankrupt soon, there might be a lot of money in it, especially if punitive damages are tagged on for fraud: I suspect they have claimed the funds from Lufthansa, without passing on the money.

"Got refund from Travix DBA Vayama"

Updating this review to reflect that I was reimbursed the full ticket price from Travix DBA Vayama. It took a long time and emailed multiple people in San Jose and Europe.

"Terrible / non existent customer…"

Terrible / non existent customer service. Attempted to refund or change a flight in the middle of the pandemic. I gave notice a month in advance. They told me to reach out directly to the airlines (Aeromexico & Delta) - both of which noted that they would be available to change flight or give me a flight credit for a later date, but noted I had to go through the agency to do so (Vayama). Vayama didn't get back to me after 10 attempts to get in touch, and no phone service. Then they would not refund or credit after the airlines confirmed. Had to dispute with my bank but my claim did not go through. Do not trust them.

"Fraude ? Vayama NO responde.."

Compre 4 pasajes Stgo. New York para el 15/5/20 que por la pandemia llame a LATAM y deje abiertos.
SIN mi consentimiento Vayama solicito restitución de fondos y ya pasaron 5 meses que era la fecha límite, conjuntamente con mi reclamo a Vayama nunca mas contestaron. PARECE ESTAFA y me uno a cualquier forma por tratar de restituir los fondos.

"Garbage"

Garbage. Closed their telephone lines during the busiest they will ever be, its been 8 months since I was promised a refund.

"Cobro inmediato de comisión"

Compré dos boletos y por cuestiones de mi banco no paso el pago pero el de la comisión que ustedes cobran si paso de inmediato quiero mi devolución. En qué tiempo lo harán porque he leído muchos comentarios sobre ustedes que no regresan los cobros. No se supone que si todavía no hay una compra no pueden cobrar comisión ? Eso hace que no sean una empresa confiable

"I have been trying to get my refund for…"

I have been trying to get my refund for my flights which were paid for back in February. They were cancelled and I was told to contact Aerlingus for my refund, I also recived an email from Vayama on September 7th saying my refund is with Aerlingus. I contacted Aerlingus and they informed me Vayama received my refund using a different email address and a different card number than mine on August 19th. Vayama keep sending me automated emails when I request some assistance with this. I am furious with this and taking legal action as I am out the cost of over 650 euro.

"GRAND THEFT"

GRAND THEFT! I am filing police charges in their state of operations for Grand Theft. EVEN after being ordered by the airline itself to refund us, they are still fighting back and lying to American Express saying the airline is not allowing refund. We have an email FROM the airline, and they are still lying. I mean BLUNTLY lying. Their customer service says one thing, their chargeback department another..It's the left hand that does not know what the right hand is doing, all while being dishonest. If you buy from them after all the warnings we all gave you (or from parent company BUDGETAIR, you deserve what you got!