"Worst company I have ever booked…"

Worst company I have ever booked through. I booked a flight internationally to get home due to a family emergency. They allowed me to book my flight and then cancelled it 2 days later due to coronavirus (that had been known for about 5 months). When trying to call to get a refund nobody answered and I have called multiple times and emailed multiple times. The airline (Icelandair) says it will take 12 weeks for me to get a refund, so then I was out not only $727 but had to book last minute another flight that was $2000!!! Never use this company!!! Oh and I still haven’t heard from them and it’s almost been a month.

"Don’t bother trying to call they won’t…"

Don’t bother trying to call they won’t pick up. The only email I receive is an automated one giving me instructions that are wrong. There is no way to cancel under “My Trips” and they will not answer follow-up emails. This company is horrendous and should be avoided if there is even the slightest possibility changes occur with the flights. The airline changed my flight and advised me I am due for a full refund, however, vayama has to initiate the refund request. The airline provided me with a phone number for Vayama on file attached to the booking but the number was no longer in service when I called. They have not answered any emails or calls aside from automated responses.

"30 emails and 50 phone calls and no response"

So I ordered a ticket through Vayama to fly to Europe because my wife was going into labor.
She end up going to the hospital earlier and I had to make changes to the flight.
I sent over 27 Emails and about 50 phone calls in a spam of a week, and not a single representative got back to me. Don’t ever use this company they don’t give a flying duck about their customers.

"They don’t answer the phone after hours…grand theft"

They don’t answer the phone after hours of waiting. Our flights got cancelled because of CoVid and they will not respond to anything! Lufthansa won’t refund our seats because they say Vayama has to refund tickets first. This is a nightmare!!!! Horrible experience!!! Who does business This way! It is grand theft!

"Dog agency"

Dogsh*t agency, cancelled flight since April and it is June. When I call them they hang up on you after an automated message and every email I've sent has received the same automated response and no email from real people. They say they have to wait for the airline to refund but I don't believe their bullsh*t cause there's no way they are taking this f*ckin long to refund the tickets. They just hoarding the money and refusing to return them.

"I bought airline tickets through Vayama…"

I bought airline tickets through Vayama company to go to Japan last April. Flight was canceled due to COVID-19. I contacted Japan airline to ask for the refund they said I have to contact the agency that I brought these tickets from. I sent email 3 times, they just have automated reply emails, no body answer the phone. Bad service.

"Poor customer service"

Poor customer service. I WOULD NOT RECOMMEND THIS WEBSITE!!!

"Horrible atención al cliente"

Tengo un vuelo y según la aerolínea se ha cancelado. Vayama pone q El vuelo sigue activo cosa que es mentira. No responden al teléfono, al email o nada. No tengo forma de cambiarlos o q me reembolsen

"Never trust this agency"

Never trust this agency. I’ve been calling them to refund my ticket but the only way to contact them is through email. Bad service!!! Useless website!!!

"RUN AT ALL COSTS They are a dishonest…"

RUN AT ALL COSTS They are a dishonest and I believe in trouble. Getting runaround from them on a promised refund. They never call back when they promise, always have a different story when I call. Been disconnected several times when asking hard questions in a calm and professional manner. And now 90 days after they got the $$ from airline they still have not refunded to me but keep promising....