"Travix owns VAYAMA"

Travix owns VAYAMA, the company I bought a flight ticket from in January to go to Brazil through LATAM airlines. The flight was cx in March and would only be refunded through the travel agency as per LATAM. Vayama has NO customer service. To every (numerous!) emails sent, the reply was the same: please confirm my request, and to contact the airline company (which I had already done). It’s a ping pong game. There’s nowhere to go. I’m being left with a $943.00 ticket to be paid for no service or product; gone to waste. Since March I’ve been bombarding Vayama with countless email requesting my refund to no avail. The only time someone actually replied to one of my emails was when I threatened to seek legal services against them. But the reply was useless as usual. I’m surprise there’s no class action against this lame, scam of a company. I wish the world would know about them and that the responsible parties would be actually sued and punished accordingly.

"It is just unbelievable…"

It is just unbelievable that companies like this still exist in modern day. Airline canceled my flight in March due to covid. Ever since, past 3 months, Vayama is not reachable by phone and they are not responding to emails. Airline have confirmed I am eligible for full refund but insists my refund can only be initiated through Vayama the third party agent through which I got my ticket. I concluded that VAYAMA IS A SCAM. 700USD gone! Even the AirHelp coverage is another scam.

"CANCEL MY FLIGHT SINCE FEB STILL DIDNT GET REFUND"

I will never Booked again in VAYAMA Its been 125days that i am waiting to my refund since i cancelled my flight with insurance. THIS AGENCY DESERVED TO GET SUED, Never help to all their costumer during pandemic.

"Do they have any number instead of that…"

Do they have any number instead of that 8553968777 ??
Or..is this a scam website?

Please please don't buy a ticket from this website.
I CANNOT find the cancellation or change page!!! even if I bought the free cancellation or change Premium service.

And they never ever receive my phone, they only reply with automatic e-mail if I send them a cancelling e-mail.

I'm going crazy,,,, because of my tickets.

Does anybody receive a refund from here??
How did you contact with them...
Please tell me, please help me.. please


Thank you so!! much

"NEVER buy a ticket from them no matter…"

NEVER buy a ticket from them no matter how cheap it is. They will rip you off if your flight is canceled and refuse to refund your money. This is what they did to me. They are criminals!

"Very poor communication, crappy customer service"

Very poor communication. I tried to cancel my flight months before my actual trip due to the travel ban because of COVID-19, but I kept getting beat around the bush. I had to email them not once, not twice, but FOUR TIMES for a refund process to start. And even then, they only communicate through automatic responses.

The airline they say they're trying to get the refund from states on their website the refund would be returned no more than 2 months. I tried to cancel my flight and get my refund since March, my flight was in May... and it's half-past June; that's 3+ months so far. I've resorted to disputing the charge through my card company. This is a massive headache that shouldn't happen.

I will never be using this site again.

"Worst/do not use it"

I’ve been waiting my repund since March
And when I ask them about repund they still send me AI reply or just said be wait cause corona
And first time when I’m requst to repund
They over charged me even I paid premium package and insurance so I don’t have to pay for anything for repund But when I’m asked about over charged they repuse to reply for more then a month
also after that when I can’t request repund because they are so busy about corona as they said
I asked them How can I request cancel? They told me ask to airline but airline said this responsibility is legally on vayama not them and I have to do this thing over and over

I’m sorry my English is not good
But the point is
Guys just do not use vayama

"ROBBERY"

they are THE WORST!!!still keeping 3000 dollars after they cancelled my flight and they don't even reply to me.I get only an automatic email response!!!HUGE ROBBERY

"They refuse to help you"

They refuse to help you. I have been trying to email them to get a refund that was already approved by the airline, but they are not doing it. they are saying that the airline is not offering refunds when I've already talked to the Airline and gotten it approved. they just don't want to lose out on the commission which is completely unacceptable. I don't think they realize by not providing customer service no one's going to want to return to them so they're going to lose even more money than just refunding us.

"PESIMA ATENCION,NO CONTESTAN"

PESIMA ATENCION,NO CONTESTAN, NO RESUELVEN. Es una empresa que no responde a las atenciones de sus clientes, no hay telefono de contacto y si quieres arreglarlo directamente con la aerolinea no te permite ya que te dice que debes de verlo con ellos, yo necesito cambiar mi vuelo pero lamentablemente por correo no contestan y los numeros de contactos estan desaparecidos, NO LO RECOMIENDO