"Vayama stalls & wont offer refunds for cancelled flight"

Another situation, that seems to be a consistent thread, that it is over 3 months later & I still haven’t received a refund from vayama due to a cancelled flight - linked to covid-19. Customer service uses stalk tactics & is beyond not helpful. I just filed complaints with the BBB & DOT.

"Estafadores"

Estafadores! No responden email ni reclamaciones ni se hacen cargo de nada, llevamos desde abril esperando que nos reembolsen los vuelos cancelados por el Covit, o digan algo al menos ...Nada de nada
ESTAFADORES!!

"The worst customer service…"

They have the worst customer service staff they have no knowledge as to what it is to be kind to people and responsive to emails. I have dealt with third party in the past and have never experienced such frustration and disappointment. My flight was cancelled due to COVID they’re telling me it can take up to six months for a refund which to me is an outrageous amount of time. My sister-law booked the same trip with cheap o air and received her refund in 23 days. NEVER EVER AGAIN WILL I USE THIS COMPANY!!!!

"112 days and still no refund. Lawsuit, anyone?"

These people are awful to deal with. We had a trip to Budapest, Hungary scheduled for March 20th. All flights were cancelled due to covid. I called customer service the first time, they said 4-6 weeks for my refund. The second time, they said 4-8. the next time they told me definitely by July 1st that I would receive my refund of $1600.70. It is July 10th and I have heard nothing. My friend who booked through Cheaptickets.com has received her refund already. They tell me it's because they have not received the refund from Lufthansa. I called Lufthansa and they said they have already refunded and did so within 2 months of the cancelled flights. I then called Vayama and they said that they still haven't been reimbursed. DO NOT USE THIS third party vendor. Find someone else - anyone else. It has been 112 days, 80 business days, FOUR months and NOTHING. If anyone would like to pursue a lawsuit against this company, please let me know. I am completely on board with doing so. Thanks so much for listening. DO NOT BUY TICKETS from them.

"Flight Cancelled → No Refund"

STAY AWAY.

My intl. flight was cancelled because of COVID and while other travelers with me who got tickets directly from the airline (without insurance) received their refund in two day, Vayama is holding my refund for a month now... with no indication of when it will be processed. Customer service is not responsive. This was my first experience with this company and will never use their services again.

"This is during the COVID-19 pandemic"

This is during the COVID-19 pandemic. My wife and I paid around $1200 for a flight back to Hong Kong. But we decided to have a layover in Taipei because that was the soonest flight available. During this time, Taipei is not allowing any layover that is 8+ hours. But Vayama booked our tickets that have an 11 hours layover in Taipei. We called them and they blame it on us agreeing on the tickets. Yes, we did agree on the tickets, but shouldn't Vayama as a third party agent know better and advise customers to buy the most worth it tickets? Customers rely on them, so be more responsible. Never getting tickets from them ever again~

"They canceled my flight 24hr before and…"

They canceled my flight 24hr before and cost me 3x expensive to book urgent tickets. Please don't go with is company. It has been more than a week I could not get my refund. No one answers calls..

"Vayama Cancelation Fee?"

My trip to Singapore in March was canceled and after 3 and a half months of wait I finally get some message from them and they said they received my refund, but they want to charge me Vayama Cancelation Fee 200$, like the cancelation of flight was my fault. Also on their website they are not mentioning that anywhere. I know airline company made a full refund, since I was in touch with them. I wouldn't mind even waiting this long since I am aware that it is much work to process all the tickets but this fee I consider a fraud!

"Like many people here im in the same…"

Like many people here im in the same boat with this careless company. Please note they are affiliated with Travix. I've been waiting for a refund for my cancelled flights for over 4 months and cannot get anywhere with the.. i have found some contacts on Travix that I reached out to and suggest you do the same. Please see info at the very bottom of this to type the link since it won't let me type out the link here elliott org company contacts vayama also you should file a complaint with the AG. I've seen them talk about it on the news. Hopefully we can all get our money back by pursing them. Don't lose hope.

"COVID-19 cancellation- VAYAM is MIA and no REFUND"

My flight was cancelled because of the COVID-19, the flight was suppose to leave 5/5/2020, you have yet to refund my account!! I can't get ahold of anyone in your business. This is an awful company, and I discourage anyone from ever using your services, your are dishonest and taking advantage of an awful situation.