"I shopped with Vape Society for years"

I shopped with Vape Society for years. They always shipped relatively quickly at decent prices. The problem is not with that. The problem is with their customer service. I ordered 3 bottles of my favorite juice like I had so many other times, but they shorted me one bottle. I called numerous times and left many voice mails to never get a response. I contacted them through their internet site and always got a form response and was directed to a web link that was inactive. I was responded to once and directed to send pictures of the packing slip and what I received, which I did, but was never replied to about that. I had to contact my credit card company and was refunded by them. I gave Vape Society every chance I could, but their customer service sucked so bad, I found a new company to provide my juice.

"I would love to give more rating but…"

I would love to give more rating but the quality of service I got is deserving of the 1 star rating. Poor customer service, they never respond respond any message and to top it all it's been 2weeks now and no sign of my product.
Thanks to my good friend who directed me to Exoticvapesales(Exoticvapesales.com)
Now I can get whatever cannabis product I want to get delivered to me whenever I want without stress. Quality and efficiency all in one place.
Hope my experience inspire you to make a better decision

"My favorite"

I’ve done most my ejuice ordering from them and I gotta say all has been great. Amazing prices and shipping isn’t bad, gets to Ny in good time as well. 👍

"Dissatisfied"

Dissatisfied. I've made several orders. This time 1 bottle was improperly sealed and leaked in transit. The other bottle was also improperly sealed but did not leak. I've simply asked for another bottle ti be shipped that is sealed properly, but havent received any response except the initial contact. My calls have been unanswered and numerous emails unanswered. Offering to send random samples in my next order is not satisfying this issue. You took my money, either send me what i ordered without leakage or return my money. Reviews go a long way. And, it appears this company cares nothing about their customers. So this is probably a waste if time and i should just send my money to another ejuice company. I have shared this experience with faimly members who also order from you, so you will lose more than just 1 customer. But again, from other reviews I am reading, I really dont think you will care.

"The best vape shop"

Great company, Super fast shipping, Low prices, and great product selection always in stock.

"Worse E-Juice Company to buy from... Poor customer service!"

This is possibly the worst E-Juice company to present day. I order 2 bundles on September 26 before 12PM; i reached out to them 2 days after because it wasn't shipped and communication from them.

No response until September 30, stating that one e-juice isn't in stock and i can switch out. (Why the hell didn't they reach out and inform me before, NEVER let the customer as what the problem is) I replied almost immediately and expecting it to be shipped out same day. Nope i was wrong, its now 6 days and no E-Juice. I asked for a refund and no response, i contacted them on Facebook, they read the message and no reply, i asked the representative via Zendesk (Troy) no reply either.

NEVER ORDERING FROM THEM AGAIN!!!!

"I placed an initial order for $100…"

I placed an initial order for $100 worth of product. One was a Vape kit (Renova Zero).Received my product in about a week. The Renova did not charge, couldn't turn it on. Completely dead. I charged overnight, still nothing. Immediately contacted them via email explaining that this unit was defective. NO RESPONSE. Went back to the website, filled out the form asking for assistance as I had received a defective product. AGAIN no response. The next day I updated the support ticket asking for a status. Finally got a response that I need to return the item within 14 days, shipping was MY cost and there is a 15% restock fee. FOR A DEFECTIVE PRODUCT! So I of course responded inquiring why I was required to pay a restocking fee on a product they could not put back in stock as it is DEFECTIVE. Two days later I literally receive the exact same canned response the I have 14 days to return at my cost and then will be billed for restocking. Needless to say, buyer beware!

"My favorite vape site I've used this…"

My favorite vape site I've used this company for over a year and only had one slow to ship order because they were waiting for restock of one of my juices. Always had great customer service and quality juices Love vss!!

"Order ships when you complain then they…"

Order ships when you complain then they NEVER respond or follow up if there’s email sent. Getting worse and worse each time

"I've always had a great experience with…"

I've always had a great experience with this online store. Over a year of regular orders and they've only gotten my order wrong once and that was only 1 juice