Vape Society Supply

Food, Beverages & Tobacco
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516 reviews
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Customer Reviews about

Vape Society Supply

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Mathew V

1.00/5.00

"Either fraud or negligent of their consumers"

I placed an order about a week ago now (Monday, 12/2/19) and the money was withdrawn from my account but the order has not been shipped and its status is still 'processing', I submitted a ticket on Thursday and have received no reply. Starting to think I've been scammed because their website lists maximum processing time at 72 hours.

It's a shame because I've been a customer of theirs for over a year with little issue. I understand if they're extremely busy but the lack of communication is inexcusable. If I don't hear anything within the next 2 days I'll be charging back the payment to my card.

09/12/2019

Kalee Kamer

3.00/5.00

"My order 816115 was placed a week ago"

My order 816115 was placed a week ago. I've emailed with no response and have yet to receive a tracking number. I am not happy at all. I have poured so much money into vape items and this was a Christmas present, now I feel like I'm out over $50

Update:
I finally got an email back with shipping information and it only took a few days to arrive. My order came in full and packaged perfectly. I moved my 1 star to 3. Customer service needs some work but overall I am satisfied, at least I got my product!

09/12/2019

Zachary Gilmore

1.00/5.00

"My order #814316.I haven't recieved any…"

My order #814316.I haven't recieved any tracking information.I emailed them to send my tracking information its been 3 days.I order on December 2nd!

06/12/2019

Mike Pienaar

1.00/5.00

"Good prices but bad customer service"

The mark of a good company is not whether they make mistakes, it’s how they fix them. This is a lesson that @Vapesocietysupply could learn. They’ve messed up my order on two occasions and won’t fix it. The latest one they delivered the wrong items (one bottle of juice instead of the 3 I ordered). I contacted their help desk and received a ticket but still no response. I also called three times - you never get a person and they never call you back. No good - avoid them.

06/12/2019

Mark Gibbs

2.00/5.00

"788740 is my order number it's been 8…"

788740 is my order number it's been 8 days and nothing I sent 4 emails and hurd nothing I used to order slot from this place and now will be the last time I do

05/12/2019

MATTHEW Hollins

1.00/5.00

"Never again"

I placed an order on November 28th. It still has not been shipped. I have emailed them three times and have not received a response. I don't know what happened to this company but they suck now. I am going to dispute the charges today.

05/12/2019

Dana

1.00/5.00

"I placed an order on November 25…"

I placed an order on November 25 (BEFORE Thanksgiving), and a week and a half later I still have no shipping notification even though the money has been taken from my bank account. I received an order confirmation for order#238295, bit after that, nothing. I tried emailing and calling twice, but no reply and their voice mailbox is full. This sounds like a bogus company. Tomorrow I will be heading to the bank to cancel the charge.

04/12/2019

Dylan Wilson

1.00/5.00

"Ordered 11/22/19 still haven’t received…"

Ordered 11/22/19 still haven’t received a tracking number that is just unacceptable! No one answers the phone no one emails back will never be buying from them again order #768858

04/12/2019

Amanda Gallagher

2.00/5.00

"Processing time is a nightmare"

Processing time is a nightmare. You could place an order on a Monday afternoon and have it not even leave their warehouse to get shipped out for another two weeks.. Therefore, getting your package 3 weeks later. & This is only scratching the surface for things that suck about this company

04/12/2019

Damon

1.00/5.00

"I placed an order 4 days ago and have…"

I placed an order 4 days ago and have not received a tracking number. This seems to be a common theme. I understand with the holiday last week but it is now Tuesday at 6 p.m. and nothing. My order number is 798300. Thank you!

Update- It is now 3 days later and still no word from them. These people are an absolute joke. I have never ordered online from anywhere and not received at least a tracking number and it has now been 8 days!

03/12/2019
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