"Terrible customer service and…"

Terrible customer service and communication, would not recommend.
I placed an order at the beginning of June. 2 days after taking payment for my order they sent me an email to say one of the products was out of stock. I decided to wait for them to send it (thinking it would be a couple of weeks) even though they had already taken my money and not indicated anywhere on the website that the product was out of of stock.
1 month later I heard nothing from them so emailed them. They responded to say they’d check with the warehouse and get back to me asap. Heard nothing from them. Another month later I emailed to cancel the order as I’d still not heard anything and I was going on holiday that morning. They responded by saying it had been sent that day and gave me a tracking number. They didn’t send any dispatch notifications until I asked for it. Upon entering the tracking number it had already been delivered to my house the same day (where no one is because we are on holiday for two weeks). Supplements sitting outside in all weather for two weeks so not fit for use. They told me to return the item when I get home and for me to pay for the return postage! They also repeatedly ignored my requests to speak to them on the telephone.
Laughably, their response is 'your personal circumstance is not something we can control'. So, I am supposed to be mindful when I'm ordering from them as to where I am to be going in 2 months time when they decide to deliver my order in August that I placed in June?!

Update to their response:
I can confirm I did not receive an 'awaiting dispatch notification' as they state. The first I heard about the product being sent was their reply to my email requesting to refund the order as I'd still not heard anything from them. Only then did they send an email with a tracking number, which was too late to do anything about diverting the parcel. Please don't trust this company, they don't take responsibility for anything.

"Very poor customer service"

Received an order which was of very poor quality and unusable. Despite being promised a full refund I am still waiting some 2 months later having sent numerous emails to get an update with only one response from original follow up

Order Reference: 73021 (WEB73021)

"Excellent service"

I am a returning customer and bought an item from Turmeric and Honey that was hard to find elsewhere and found their service and delivery excellent, and I shall order from them again

"great customer service"

Originally the wrong item was sent but the company dealt with it promptly and easily and the correct item was sent out

"Really bad experience with this…"

Really bad experience with this website. I had no communication what so ever after the order. I even started worrying it was a scam website. I had to contact them to find out that the parcel was being returned back to them, because they were claiming they tried to deliver it (?) and I was not in! They then claimed that they would resend it, only to hear nothing once more. Again, I contacted them myself, only to learn that they could not resend it after all (?), even though they were the ones that suggested that.
I will not be ordering from them again. I will update this about how the refund goes.

Edit to respond to their answer: They did not send me an email with photo evidence (I checked my spam folder as well. Given Evri's past I am quite doubtful of whether they even attempted a delivery. I received other parcels during that period from other companies just fine, so...). Also, what I can see from the company's response is that they did not take into consideration that I was never contacted by Evri on when they would be delivering the parcel. Not once. I never had that with delivery companies. Even ones that are not that great. I had to contact Turmeric and Honey myself. I gave this exact feedback to Turmeric and Honey themselves, just so they take it into account for future clients, as they were adamant they will continue to use Evri in the future (is it that cheap? I don't get it). I was hoping they can work with Evri to improve their service (one can hope, can they not?), but given their answer here I can see Turmeric and Honey that is not happening any time soon. So, I would personally not order from them again.

"Items received within a few days of…"

Items received within a few days of delivery.

"Website often inaccurate in terms of stock"

Avoid!!! They pretend to have stock available on website, they take your money and then email saying stock unavailable. This has happened multiple times. Trying to get a refund as we speak.

Update: thanks for the refund. I’ll bump up to a 3 stars. My products have arrived in past. Will use again but will check beforehand before buying. Auto stock adjustment system should be put in place. Thank you

"Excellent"

Excellent. Fast service. Often stock products that are difficult to find in UK.

"TRUSTPILOT"

I was a little worried after reading reviews on Trustpilot after laying my order, need not have bothered all arrived safely four days after laying order.

"Take charge of your health, nature has the answers."

Great advice about health ranging from natural remedies, supplements and homeopathy. All with no side effects. Much better than going to a doctor.