"Dead and unfrozen Lobsters shipped"

I purchased three separate orders of live lobsters as part of the holidays. In all three cases to different addresses in separate shipping containers, the lobsters came dead, and not frozen. When I called to ask what they were going to do, the ONLY answer they would give me is for me to take pictures and send them to Maine Lobsters Now. When I pushed the agent refused to take this any further until I provides such pictures. Simply put this is some of the worst customer service and customer product support any organization could be. I am holding off final judgement until I see what they do next as I just sent a picture. At is stands right now there is NOTHING positive I would state about Maine Lobsters Now and not recommend them

"Weight much less than promised"

Pretty annoyed that the Lobster tails we ordered were not of the size promised. We ordered 3 large lobster tails. One looked to be the size that one of the other lobsters would have eaten for lunch (assuming they are cannibals). I even weighed them and two barely made the minimum weight within the range promised and the third wasn't even close (I wish I could attach a picture). We also ordered two smaller lobster tails and they weren't even close to the weight promised. They were the same size you can buy at Whole Foods for like $9 (when not on sale) but we paid $32 each. Pretty disappointing. I had a negative experience with them in the past and have ordered a couple other times. Now this. Tough to want to do order from them when there is a 50% chance your order will be incorrect or come with less than you paid for.

"WORST COMPANY I HAVE EVER DEALT WITH"

This was THE WORST CUSTOMER SERVICE/ COMPANY I HAVE EVER DEALT WITH. THEY COMPLETELY MESSED UP OUR ORDER FOR CHRISTMAS AND WERE NOT EVEN GOING TO TELL US UNTIL WE CALLED ON Christmas Eve. COMPLETELY RUINED OUR CHRISTMAS DINNER FOR US AND WERE NOT EVEN GOING TO TELL US ABOUT IT. ABSOLUTELY TERRIBLE COMPANY AND I WOUKD NEVER RECOMMEND TO ANYONE

"Bad lobster tail, worse customer service"

I decided to give my daughter, who lives in West Virginia, a Maine Lobster Dinner for her Birthday. I ordered clams, and lobster tails, and had them shipped to her home.
Upon opening the order my daughter found one of the lobster tails to be green. Not knowing if this was a bad lobster tail, or part of the lobster, she cooked it, only to see it crumble apart while it was cooking. One quick small taste told her that it was indeed a problem.
After my daughter contacted me about the problem, I contacted their customer service department and dealt with Nicole, and explained the situation. That’s when the “fun” began.
The company says they guarantee your order will be fresh, but getting them to deal with that promise is a giant task.
The first response from her, was an attempt to explain that, ‘we did not understand that the green part was just part of the lobster’
Then came the ‘you needed to take pictures ( it did say, in the fine print, to take pictures)’. I guess it is because they don’t believe you.
After sending them pictures, came the, ‘you didn’t take the correct pictures at the correct time’.
Finally I got a “ we could give you a store credit if you request one’.
Well, after a battle just to get them to honor their guarantee, not much chance I’ll need a ‘store credit’.
First, as a company that deals in perishable goods, it should be expected their will be issues (although it appears this issue came from them, as the lobster tails were frozen).
Second, what kind of customer service is it, that you need to battle to have them honor their guarantee.
Their product is VERY expensive, it is sad that their guarantee isn’t worth much, and is based on you jumping through a myriad of hoops before it is even considered.
Update: my daughter got involved with Nicole and we did finally get a refund on the bad lobster. Lots of work for what should have been easy. Because of the final outcome I raised the railing to two stars.

"Once again my order didn’t even show…"

Once again my order didn’t even show up. I paid two months in advance and even reached out to them a week before delivery to make sure things were good to go. Nope. Birthday came and went with no lobster. No returned emails, no returned phone calls, this is not the first time this has happened but I thought I would give it another try. Live and learn. $370.49 just up in the air, no comments, communications or anything. What a racket. Things better happen soon

"Customer service is not exists I found…"

Customer service is not exists I found human hair in my clam chowder no respond

"I am so disappointed, I gave benefit of the doubt"

I am so disappointed, the first order was broken king crab of which i did not order, so they did replace it with my order which was whole legs and not broken pieces. Needless to say, the quality is not good at all. They were old and no sweetness at all.I have spent almost $400 with NOW, I just all it NOW, because the only thing that resembles “Maine Lobster” is the prices. Its a knock off, thats for sure! Im so disappointed.

"I had ordered 2"

I had ordered 2 - 1 1/2 lb lobsters for his birthday from this Seller and received barely 2 1 lb lobsters. My Aunt had also ordered the same to be delivered to me and the ones that she sent were definitely between 1 1/2 - 2 lb lobsters. I contacted the company the next day and was told that there was nothing that they could do as I needed to contact them as soon as I received the product! Both shipments came on the same day but at very different times. The 1 1/2 lb lobsters were very lively but the less than 1 1/2 lbs were not moving as much. The company refused to assist me without pictures and without a kitchen scale showing how much each one weighed! Needless to say, I will never do business with them again and neither will my Aunt as she is very upset how they treated me since she had been a very good customer of theirs for over 5 years! You're taking a big risk using this company!! They refuse to help me without the pictures - does everyone have a kitchen scale these days???? What a ridiculous requirement - I have eaten lobster all my life and can tell what a 1 or 1 1/2 lb lobster is...don't think they do though!!!!

"Big dissappintment, lobsters didn't arrive for mothers day"

I bought 200 dollars in 3 lobsters on Monday 3rd of May to be delivered on saturday 8th for mothers day celebration. I contacted the seller on thursday 6th to make sure everything was going oK, and they answered th e delivery was organized for the 8th. Order did not arrive yesterday 8th, so I have to do new plans now and give excuses to mother and grandmother that had great expectations. Good prices and nice web sites that dont deliver!!.

"I am from the Cape Cod area now living…"

I am from the Cape Cod area now living in Dallas Texas. I love Main Lobster Now! Excellent product and excellent service. When that box comes I feel like I'm back on the Cape. Thank you MLN!