"BRITISH CAR REGISTRATIONS - BEWARE - THEY ARE TRYING TO HAVE MY REVIEW REMOVED"

On 2/3/2020, after speaking to British Car Registrations twice over the phone, I bought a plate for over £1100. I had checked them out beforehand.They took my money, issued a receipt then advised they didn't actually have the number plate to sell in the first place but could 'offer' me others that I didn't want. The refund promised 'by the end of the week' didn't materialise. Despite me called the company in later weeks, the money still wasn't repaid. In the end, my bank did a snatch back as the goods and services were not provided. It is horrifying to think that if I had paid by another means such as direct bank transfer, I would have lost the money totally.
Updated info 17/7/20: British Car Registrations have tried to remove my review from Trustpilot siting I gave 'defamatory statements.' You will note that British Car Registrations say on Trust Pilot that they welcome good or bad reviews. This action makes a mockery of allowing customers to learn from my terrible experience. My bank did a snatch back so I managed to retrieve the money I paid them for a number plate that wasn't actually for sale. THey DID NOT refund my money 'by the end of the week' as was promised. Please learn by my experience potential customers and save yourself some stress.

"Very quick and friendly service"

Very quick and friendly service, which was completed within a week.

"Superb!"

Superb service from start to finish. I had no idea it would be as straightforward as it was and even the number plates arrived very quickly. No fuss or inconvenience - superb!

"Excellent service and communication and…"

Excellent service and communication and very helpful personnel.

"Great price and service start to…"

Great price and service start to finish. Very professional and I wouldn’t hesitate to use again. Thanks!

"Easy experience"

Lovely people on phone who were very patient with all my questions as a number plate newbie. Thanks all.

"Mis-Selling of Service by this Company"

Paid almost two hundred pound for sale of personal number plate - this company couldn't do enough to get my money but after money was received they done little to answer questions regarding mis-selling of their service, have written to director and followed their 'complaints' procedure as per their web page regarding complaints (which has since disappeared? ! - but I have a screenshot of it whereby they say they respond to every complaint). Yet they have not responded to any of the three letters I have sent. This company mis-sold me a service of selling my number plate through their advertisement. One of their employees was disgraceful in their customer service (which I recorded the telephone call proving how the woman spoke all over me, gave me no time to speak about my complaint and refused to give me details of who to write in to). I will be going to trading standards as this company say they only take one fee which covers everything but then they add 10% onto the sale price online (which I was told was their commission - after I had paid the fee - before having paid I was not told they add this percentage on). It was all smoke screen and terrible service and as yet no-one has responded to my letters of concern.

"Kate absolutely wonderful she helped…"

Kate absolutely wonderful she helped from my first call my last, smashing experience regards to bcr

"Quick and easy!"

From start to finish it was so easy and quick, excellent customer service too, any query I had was answered immediately with no hassle or hesitation. Highly recommend

"Found BCR to excellent in dealing with…"

Found BCR to excellent in dealing with all aspects. Would most definitely use them again in purchasing or selling a plate