"Northern Polytunnels fantastic Customer Service has one of the…"

Northern Polytunnels has one of the best customer service attitudes that I have ever come across. We bought a 30ft tunnel from them a few years ago, and then latterly a side vent kit. After two or three years, the polythene on the vent degraded and started to fall apart. I emailed them to see if they sold replacement polythene, and to my surprise, they replaced it free of charge. Customer service over an above. Brilliant company. I wouldn’t go anywhere else.

"Failed to respond to 2 phone calls and an email."

I bought my polytunnel from Northern Polytunnels over 10 years ago and it has lasted very well. Unfortunately recent storms have ripped off the cover. I wanted to order a new one from Northern Polytunnels as I was pleased with the quality of the polythene and thought they would have the exact measurements. Sadly despite two phone calls and an email they have failed to get back to me. Really disappointed with such poor customer service.

"Buyer beware"

Buyer beware! This company only gives a year guarantee on sheet. I expected more than a year from a sheet so not fit for purpose. Uv degeneration on a door cover after 13 months cost me £65 to get new trims, luckily I had spare cover from roof recover or I would have also had cover cost too. Now the roll up curtains has split in the same way as gone brittle. Leaving my tunnel at risk for winter storms. A clear fault in the product provided. UV shelf life of a year is shocking. I'm facing an even larger bill to fix this curtain failure. Shame as future trade of recovering the tunnel will not got to NP now I know they have a very short guarantee, wish I had been made aware of this before purchasing. Hopefully this review helps someone avoid this stress. I live in Scotland.... the grey North .... not a sunny climate

"good products delivered promptly to…"

good products delivered promptly to remote location what more do you want?

"Have had the easy build polytunnel for 4 years"

Have had the easy build polytunnel for 4 years now. All the parts were delivered in a timely manner and nothing was missing. The components of the polytunnel are of a high quality and when put together make a very sturdy construction. Our local neighbourhood was recently hit by a tornado which took part of our roof off and caused major damage locally. I observed the polytunnel as the tornado passed over and it inflated the polythene and I expected it to take off but it stayed firm and no damage was done to it. I wish I could have said the same about my house. Well what can I say, good product, good service and tornado proof.

"Customer service is lacking"

Except for the screws, the metal parts of the polytunnel are of a high quality. It is a good product. What lets this company down is poor customer service and poor instructions: having supplied me with a set of timber pieces for the door that were less than the diameter specified, to the extent that the pieces didn't fit with the metal fittings, or fit with each other, I was told that this was within the supplier's accepted tolerance. Well, it wasn't within my tolerance as a customer or a carpenter. Instead of being re-supplied, I was forced to improvise and use my own (higher quality) screws to resolve the problem. Essentially, they blamed their timber supplier, and took no responsbility. Why make videos specifying dimensions when you don't supply to those dimensions? This kind of thing might be OK if you've put up several before, but for the first time it is confusing and disconcerting. Also, the claim that you can complete a tunnel in two days on your first attempt is complete fiction. I'm a highly competent DIYer, and it took me at least a week. I'm happy with the tunnel, but it was a bit of an ordeal putting it up. Essentially, you're on your own.

"Great service, great quality "

Great service, reliable people who know what they are talking about. Excellent quality products

"Great product easily to put up"

Great product easily to put up

"Instructions easy to read"

Instructions easy to read. Did manage to put this together on my own

"Excellent service and quality products."

Excellent service and quality products.